Description

Community Manager (24 Hours/Week)

Join The Shoals Cottage Apartment Homes in Beautiful Sister Bay, Wisconsin

Are you passionate about building community, helping people feel at home, and making a meaningful impact every day? We’re looking for an energetic, organized, and people-focused Community Manager to join The Shoals, a welcoming cottage-style apartment home community in the heart of Sister Bay, Wisconsin.

About The Shoals

The Shoals offers thoughtfully designed cottage-style apartment homes in one of Door County’s most charming destinations. As a Section 42 affordable housing community, we are committed to providing quality housing while fostering a respectful, inclusive, and vibrant living environment for our residents.

What You’ll Do

As the Community Manager, you’ll be the heart of the community and the primary point of contact for residents, prospects, and vendors. Responsibilities include:

• Managing daily property operations and resident relations 
• Coordinating leasing activities, applications, and move-ins 
• Ensuring compliance with Section 42/LIHTC housing regulations 
• Organizing resident communications and community engagement 
• Overseeing maintenance requests and vendor coordination 
• Maintaining property records, reports, and occupancy standards 
• Helping create a warm, welcoming, and professionally managed community atmosphere 

What We’re Looking For

We’re seeking someone who is:

• Friendly, approachable, and customer-service driven 
• Organized with strong attention to detail 
• Comfortable managing multiple priorities independently 
• Experienced in property management, leasing, or affordable housing preferred 
• Familiar with Section 42/LIHTC compliance (or willing to learn) 
• Proficient with basic computer and office software systems 
• Passionate about serving residents and building community

Why Join ACC?

At ACC, we believe in rewarding our team with more than just a paycheck—we offer a well-rounded benefits package designed to support your health, financial future, and work-life balance:

• Competitive pay with bonus opportunities.
• Comprehensive medical HRA plans (company sponsored), and voluntary dental, & vision coverage for employees working 30+ hours per week.
• Short-term disability (STD), long-term disability (LTD), and life insurance options (available for employees working 30+ hours per week).
• Company-paid $25,000 life insurance policy when enrolled in STD and LTD (available for employees working 30+hours per week)!
• Full and part-time employees are eligible for the 401(k) after 6 months of employment with company match—ACC contributes 25% of the first 5% of eligible compensation, with full vesting after 3 years of employment.
• Paid time off, provided up front, to recharge and reset.
• 10 paid holidays, that include a floating holiday and a birthday holiday.
• Free Employee Assistance Program (EAP) for all employees—available to both full-time and part-time team members, no enrollment required!

Essential Duties

• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Conduct showings of vacant units to all interested prospects.
• Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Address resident concerns and all maintenance requests in a timely manner.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
• Generate, distribute, and monitor renewal notices and follow up accordingly.
• Coordinate and process all lease paperwork for all move in and move outs.
• Collect payment of rent according to company procedures and policies.
• Handle and process all delinquency matters and reporting as need be.
• Maintain strong resident relations while continuing to enact company and community policies.
• Lead all resident relations matters or concerns that are presented in a timely manner.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations in a timely manner.
• Maintain all resident files and any confidential inform