SVP, Professional Services

About SecurityScorecard

Funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV, Riverwood Capital, and others with over $290 million in funding, SecurityScorecard is the global leader in cybersecurity ratings and the only service with over 12M+ companies continuously rated. Founded in 2013 by security and risk experts Dr. Aleksandr Yampolskiy and Sam Kassoumeh, SecurityScorecard’s patented rating technology is used by over 30,000 organizations for enterprise risk management, third-party risk management, board reporting, due diligence, and cyber insurance underwriting. This is done by measuring your and your vendors' cyber-health by assigning a security rating of "A" through "F" based on outside-in, non-intrusive data. SecurityScorecard continues to make the world a safer place by transforming the way companies understand, improve and communicate cybersecurity risk to their boards, employees, and vendors. 

SecurityScorecard is headquartered in NYC with over 500+ employees globally. Our culture has helped us be recognized by Inc Magazine as a "Best Workplace," "Best Places to Work in NYC" by Crain's NY, and one of the 10 hottest SaaS startups in NY for two years in a row. 

The Services Team

The SecurityScorecard Services team has a mission to advise customers on how to make their organizations safer. We provide specific direction with our cyber resiliency services, driven by our superior cybersecurity data, best practices and front-line lessons learned. We provide value by showing you where you are vulnerable, how to fix it and what is important to do first. Our services teams are cybersecurity thought leaders. We are a proactive Professional Services team that is customer centric, uses a team approach and represents the voice of the customer every day.

The team expanded in 2022 with the acquisition of LIFARS, a global leader in Digital Forensics, Incident Response, Penetration Testing, and Ransomware Mitigation. 

The Role

The SVP, Professional Services will lead the growth of our Professional Services delivery group to drive overall services consumption and development at SecurityScorecard.

The role will own and manage the growth and transformation of the Professional Services team from its initial stage in 2021 (plus an acquisition in 2022) to today, helping propel customers to make their organization safer. The role includes accountability for all aspects of Professional Services, including service offering portfolio management, go-to-market strategy, delivery, operations, and thought leadership. 

Reporting to the Chief Business Officer, you will be an active member of the global leadership team. Success will be measured by the execution of growth and delivery plans that directly contribute to the company’s 50%+ annual growth, increasing customer retention, and exceeding PS delivery financial targets. The ideal candidate has operated at scale and brings scrappy execution experience.

What You will do:

• Lead and scale a leading cybersecurity services organization, driving vision, growth strategies, and plan execution. 
• Own the Professional Services P&L and customer satisfaction on all PS delivery activities.
• Drive improvement in key metrics to include delivered revenue, margins and utilization 
• Model world class customer empathy and advocate for the customer's voice in product and service design and deployment.
• Implement and scale successful market-driven and data-supported service offerings that support company growth
• Efficiently operate services delivery globally, with data-driven approaches to managing pipeline, backlog, revenue, margin, utilization and operations.
• Enable programs that promote the creation and adoption of delivery and industry best practices
• Drive proactive cross-functional alignment and collaboration internally with key stakeholders in Sales, Marketing, Customer Success, Engineering, and Product Management Teams to operationalize the delivery of services globally and by segment.
• Serve as the executive champion with key customers, delivery partners, alliance partners, and delivery channel providers.
• Recruit, nurture, and grow an inclusive and diverse team of high-performing service delivery professionals that provide the capacity, depth, and breadth to meet delivery goals

 What you bring

• 12+ years of experience as data-driven Professional Services Leader within a technology product company
• 15+ years experience in consulting, professional services, or related technology delivery disciplines
• Delivery leadership focused on customer outcomes that help the customer get the most out of the company’s products and services
• Services experience leading globa