Field Support Representative

Econolite® is an innovator of Intelligent Transportation System (ITS) solutions, products, and services. Our technology is helping save lives and making the Smart City a reality. If you want to be at the forefront of this intelligent technology revolution, we want to talk to you about being part of our team. Econolite is committed to employing the best talent that will make significant contributions to building a safer, connected world. 

Econolite's ITS solutions ease traffic congestion, provide safer mobility, and improve quality of life. As the one-stop-shop leader for traffic management systems, sensor products, and services, Econolite is committed to the advancement of connected and autonomous vehicles, smart cities, and cybersecurity.

The Field Support Representative will be directly involved in all aspects of accounts receivable processes and will report to Senior Accounting Manager. This position is primarily responsible for sales tax filings, Annual Report Filings, business license registrations/renewals, bank activity reporting, fixed assets, and vehicle leases & registrations. This position will progressively assume additional responsibilities, including month end closing entries, backup for Accounts Receivable Specialist's daily responsibilities, and other ad hoc projects.

DUTIES

• Proficient in traffic installation cabinet level, cabinet trouble shooting, reading of technical manuals/documents.
• Required to be able to review plans and specifications; and do take off of traffic signal equipment that is required to fulfill the needs of projects.
• Will interface with traffic technicians and signal supervisors. 
• Assists the sales team by uncovering customer needs and providing leads for follow-up; supports the sales process by presenting solutions and technical information to customers
• Effectively communicate between Econolite’s support channels and distribution network (i.e. Econolite Systems and Econolite Distributors)
• Exhibit a strong knowledge of theory, principles, practices, materials, and equipment of traffic signal operations, telecommunications, and other aspects of Intelligent Transportation Systems
• Demonstrate continuous effort to improve operations, decreases turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Supports industry trade events by installing Econolite solutions and providing technical sales information to customers and prospects
• Proficient in traffic installation at the cabinet level
• Trains and mentors FSRs with respect to products, installation, troubleshooting and interpreting pan and specifications
• Must be able to use sound judgment, reasoning, and logic to execute tasks

QUALIFICATIONS

• Minimum two-year degree in electronics or comparable work experience; four-year degree preferable
• IMSA Traffic Signal Field Technician certification (IMSA Level 2) within 3 months of hire
• Ability to read, analyze, and interpret electronic schematics, engineering drawings, user manuals, and technical documents, and troubleshooting guides
• The successful candidate is a fast learner who retains knowledge, applies training and must have previous technical experience in the traffic industry
• Computer literacy in the following software a plus: Microsoft Office Suite, Windows or Max OS X, Microsoft Dynamics CRM or other CRM system, and Document daily activities in Microsoft Dynamics CRM
• Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.
• Valid Driver’s license and clean driving record

PHYSICAL REQUIREMENTS

• Must be able to stand, walk, squat, and bend at the waist for extended periods of time
• Safety sensitive position—will be required to work at busy traffic intersections
• Required to drive up to five hours a day; ability to lift and carry up to 40 pounds
• May work in various, changing outdoor weather conditions, i.e. rain, heat, snow, etc.

BUSINESS TRAVEL

Extensive business travel within assigned district. Occasional travel outside of assigned district in support of Area or National requirements

PRE-EMPLOYMENT

All candidates who accept employment will be subject to a background investigation and drug screening. For applicable roles, candidates who accept employment will also be subject to a Motor Vehicle/Driving Record screening.