Sr. Project Manager (Technology)

The Sr. Project Manager is the operational anchor of integrated programs at Viral Nation. Embedded within the Client Services world this role owns the "how" and "when" of program delivery - translating strategy into execution across every center of excellence within our technology workstream. This is not an administrative support role. The PM is a decision-making partner who drives process, financial stewardship, and cross-functional alignment to keep programs on track, on budget, and moving forward.

Responsibilities:

Project Management / Workstream Ownership:

• Maintain a master program tracker as the single source of truth across all assigned accounts - action items, resource links, work-back schedules, COE allocations, deliverables status, and project status, etc.
• Ensure consistency in project scope, establish key phases, define milestones, and set timelines.
• Proactively flag scope drift and compressed timelines before they create downstream risk.
• Build and maintain internal and external work-back schedules in advance. 
• Scan continuously for gaps, compressed timelines, budget pressure, and cleanup opportunities.
• Proactively ensure that all cross-functional teams are informed and aligned.
• Support the VP of Client Services to monitor budget and hours and their burn, pacing, and utilization across active scopes.
• Pull exports, run calculations by staff and department, review month-over-month trends, identify drivers, and surface risk with clear recommendations to leadership
• Document and consolidate learnings and optimizations that can be applied downstream.
• Set-up and maintain project infrastructure - Internal kick-off documents, folder structure, slack channels, Monday.com boards, campaign management trackers, timelines, and shared documentation.

Resource Management:

• In partnership with VP of Client Services, schedule and assign appropriate resources for project completion. Forecast capacity, reallocate as needed, balance workload, flag capacity gaps before they become delivery problems, and build staffing recommendations when demand exceeds supply ensuring tasks are completed on schedule. Own utilization and team time-tracking workflows end to end - set resource allocations prior to campaign kickoff, conduct bi-weekly time audits and monthly program health audits, and chase COEs to correct misbilled time entries.
• Provide high-level burn and pacing summaries with insights and trends to client services leadership (VPs, Directors & ADs). Communicate risk early and pair it with a recommended path forward.

Operational Cadence & Communication: 

• Schedule and lead internal meetings - standups, workflow meetings, internal reviews, and status syncs - including navigating calendar conflicts across teams.
• Ensure note-taking for all internal meetings (manual and via Gemini Notes/Transcript). Distribute post-sync recaps, add notes to channel canvas, and track follow-up actions to completion.
• Provide timely updates and documentation to internal teams - status, next steps, timeline shifts, and budget implications. 
• Attend client status meetings and briefings as needed, based on CSL guidance.
• Hold weekly syncs with AS and ADs and schedule one-off sessions with creative, strategy and BI leads to discuss wins, pain points, and optimizations.

Creative & Production Support: 

• Collaborate with Producers to coordinate creative development logistics -  schedule brainstorms, build production timelines, and integrate all creative and production milestones into the master WBS across pre-production, shoot, and post-production phases.
• Support content calendar production by conducting feasibility reviews against full program scope, resource availability, paid flight dates, and production runwa