Virtual Auto Damage Adjuster - Collective - Remote

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

 

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

 

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

 

We are the Good Hands. We don’t follow the trends. We set them.

Job Summary

 

As a Virtual Auto Damage Adjuster will be responsible for writing and addressing supplements that were originally submitted via Collective – an online estimate writing platform. You will write damage estimates utilizing CCC One or Mitchell software.

Your expertise in negotiations and desk/pending management will be essential in this role as you audit and assess estimates, ensuring they align with Allstate guidelines and supporting information provided by the repair facility.
 

Key Responsibilities

 

The Customer Service Expert 

 

• You will live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always

 
The Investigator

 

• You will confidently and independently investigate claims by performing detailed reviews of damage and interpreting policies to determine coverage 

 
The Effective Communicator

 

• You will use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress

 
The Negotiator

 

• You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations

 
The Problem Solver

 

• You will utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills

 
The Recorder

 

• You will protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim

Work Schedule

 

• Monday – Friday
• Schedule to be assigned based on staffing needs
• Shift may start as early as 8:00 AM CST and as late as 10:00 AM CST
• Shift may end as early as 4:30 PM CST and as late as 6:30 PM CST
   

Work Location

 

This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, and Hawaii residents. Candidates in an Central Standard Time (CST) zone are preferred.

When you work from home full time, you’ll need: 

• a dedicated workspace in your residence that is private and free from distractions
• a minimum internet bandwidth of 50 MB down/5 MB up 
• appropriate work surface and seating  

What will Allstate provide? 

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitor, headset, keyboard, mouse) 
• Connectivity reimbursement of $80 per month to offset some