Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

Justworks is looking for an experienced research professional to help grow our customer-focused Research & Insights function. You’re creative, solution-oriented, adept at collaborating cross-functionally and with leadership stakeholders, and excel at turning data into decisions. In this role, you’ll play a key part in helping the Technology division become more insights-driven. You’ll be responsible for leading and executing department research initiatives from end to end, and you’ll focus on ensuring what you learn informs our forward-looking strategy. You’ll contribute to scaling our Research & Insights function, supporting education initiatives and the building of systems that make it easier for others across the department to make insights-informed decisions.

In this role, you’ll play a crucial part in helping Justworks make some of its most impactful, long-term decisions. You’ll be responsible for leading and executing research initiatives and contributing to an increasingly customer-focused Technology strategy for the company.

Your Success Profile

What You Will Work On

• Lead customer research initiatives across the Technology division independently, identifying appropriate stakeholders, defining project scope, and managing the research process through design, field, analysis, reporting and narrative building, communication, and implementation
• Partner directly with product, design, product marketing, operations and engineering stakeholders to guide decision-making, assisting them in incorporating your findings into strategic decisions
• Champion insights fluency across the Technology division by developing education initiatives and scalable systems that make it easier for teams to access, conduct, and apply research; leverage service design principles to align these efforts with end-to-end user and team journeys
• Facilitate a wide variety of research methods with Justworks customers, prospective customers, and other stakeholders
• Keep a pulse on all Technology goings-on and recommend research when relevant
• Share research findings and ensure implementation of work, using advanced storytelling and presentation expertise, as well as interactive workshops and other creative communication methods

How You Will Do Your Work

As a Senior UX Researcher, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following:

• Customer focus - builds strong customer relationships and delivers customer-centric solutions.
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
• Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Strategic mindset - anticipates future trends and implications accurately; articulates credible pictures and visions of possibilities that will create sustainable value.
• Ethical practice - the ability to integrate core values, integrity, and accountability throughout all organizational and business practices.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness -