Engineer IV - Voice Services

Position Type

Home Office

Position Schedule

Full-Time

EEO Statement

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Posting Location

Missouri, St. Louis

Company Description

Join a financial services firm where your contributions are valued.  Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. 

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. 

View our Purpose, Inclusion and Citizenship Report.

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
 

External Flexible Work Option(s)

Hybrid

Awards and Accolades

At Edward Jones, we are building a place where everyone feels like they belong.  We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

Country

United States

Search Headquarters Positions by Area of Interest

TECHNOLOGY

Position Requirements

What Experience You'll Need :

• A degree in a related field preferred
•  5+ years of telecommunications experience
• Windows and Linux operating experience
• A foundational understanding of:
  • Configuration and setup of  Voice Systems
  • Configuration of voicemail, IVR systems, and call recording solutions
  • Experienced in application development, including Java, JTAPI, TSAPI, Tomcat, and WebLogic
  • Familiarity with the MKS packaging process
  • Documentation standards, network, and call flow diagramming
  • Strong interpersonal and leadership skills
  • Strong Oral and written communication skills
  • Initiative-taking while Working in a team or as an individual contributor.
• Qualified candidates will have demonstrated experience in the following:
  • Avaya Call flow design and implementation.
  • Avaya solutions (Communications Manager, Session and System Manager, AEP, AES, SAL gateways, CMS  etc.)
  • SIP
  • Verint Call Recording Quality Monitoring, Screen Capture and Workforce Management
  • Agile Practices
  • Service Now tickets 
  • Preferred Skills
    • Cloud experience
    • Aceyus Reporting
• *Internally the position is posted as Engineer III" 

***Candidates that live within a commutable distance from our Tempe, AZ, and St. Louis, MO home office locations are expected to work in the office three days per week, with a preference for Tuesday through Thursday.***


Current INTERNAL home-based associates: While this role is posted as hybrid, if selected and accepted, you may retain your home-based status. Edward Jones intends in good faith to continue offering the role as home-based, though future business or regulatory needs may require on-site work.
 

Salary Information

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic l