Representative - Customer Interaction Benelux

 

Representative - Customer Interaction Benelux 

         

Are you ready to take your customer service skills to the next level? We have an exciting opportunity for a talented and dynamic individual to join our Customer Interaction (CI) team as a Customer Interaction Representative. This position can either be based in Hoofddorp (NL) or in Diegem (BE). In this role, you will be the go-to person for our valued customers in the Benelux, providing exceptional service and ensuring their business needs are met. If you have a passion for agriculture, strong communication skills, and a drive to exceed customer expectations, this could be the perfect role for you! 

 

Why Join Us?

•  Impactful Role: As a Customer Interaction Representative, you will be the primary contact for our customers, playing a crucial role in building and maintaining strong relationships. You will have the opportunity to make a real difference and contribute to our customer’s success.
• Diverse Industry: Our customers operate in the plant protection, seed breeding, and non-agricultural pest control sectors. This means you'll be exposed to a wide range of interesting and challenging projects, keeping you engaged and continuously learning.
• Collaborative Environment: You will work closely with our internal teams, including commercial, logistics, and other supporting functions. This collaborative approach fosters a supportive and dynamic work environment where your ideas and contributions are valued.
• Professional Development: We believe in investing in our employees' growth and development. You will have access to training opportunities, peer-to-peer mentoring, and the chance to expand your knowledge in agriculture, supply chain management, and customer service.
• Global Company: Joining our team means becoming part of a global organization that is at the forefront of innovation in the agriculture industry. You will have the opportunity to collaborate with colleagues from around the world, gaining exposure to diverse perspectives and cultures.

 
YOUR TASKS AND RESPONSIBILITIES

• Engage and Interact: You will be the orchestrator of the service relationship, serving as the primary contact for assigned customer accounts. Through effective communication, you will analyse account history, understand supply needs, and optimize orders and product deliveries.
• Customer Satisfaction: Your focus will be on providing outstanding customer service. By promptly addressing customer requests and seeking feedback, you will ensure their satisfaction levels remain high. Your keen attention to detail and problem-solving skills will enable you to resolve issues efficiently and effectively.
• Collaboration and Influence: Working closely with our Commercial and Supply Chain teams, you will play a vital role in influencing product take and delivery timing to achieve financial targets. Your insights and updates on customer accounts will contribute to informed decision-making and improved customer prioritization.
• Continuous Improvement: We value your ideas for enhancing operational efficiency and the overall customer experience. You will have the opportunity to identify areas for improvement, implement process enhancements, and drive positive change.
• Support and Mentorship: As an experienced Customer Interaction Representative, you will have the opportunity to contribute to the growth of our team by assisting in onboarding new colleagues and providing function-specific training. Your knowledge and expertise will help shape the success of our team.

 

At Bayer Crop Science we know that every field, crop and farmer is different. We offer tailored solutions that enable local farmers to grow smarter by developing crops that are resistant to environmental challenges and helping farmers defend their crops against weeds, diseases, harmful insects and fungi. Using the creative spark that comes from human ingenuity, we seek to deliver word-class innovation, set new standards in sustainability and drive digital transformation. Protecting harvests and fostering biodiversity, that’s how we shape the future of agriculture. Do you want to be an ally in our ambitious mission? 
 
WHO YOU ARE

• Bachelor's degree (BS/BA) in Business, Supply Chain Management, or related fields.
• 1-3 years of operational experience in Customer Se