Patient Care Coordinator

Company Description

At OnSite Dermatology, we believe that exceptional healthcare starts with an unwavering commitment to our patients—and our teams. As a leading national provider of mobile dermatology care, we bring top-tier services to seniors residing in retirement communities and facilities. We're looking for a Patient Care Coordinator to join our dynamic, fast-growing organization. If you’re passionate about making a meaningful impact and thrive in a supportive, people-first environment, we want to hear from you!

Work hours of the position are 10:30am - 7:30pm EST. This is a fully remote position.

Job Description

• ‪ Patient Scheduling: Arrange and manage patient appointments, follow-ups, and referrals to ensure seamless, timely visits.
• High-Volume Phone Lines: Be a friendly voice on the other end of the line, providing top-notch customer service and support to patients and their families.
• Effective Communication: Act as the go-to point of contact, promptly addressing patient concerns with empathy and professionalism.
• Record Management: Keep patient information up to date in our electronic health record (EHR) system, maintaining accuracy and confidentiality.
• Collaboration: Work closely with account managers and healthcare providers to coordinate care plans and enhance the patient experience.
• Compliance: Uphold healthcare regulations and standards to maintain the highest quality of service.

Qualifications

• High School Diploma (or equivalent)
• Prior Healthcare Experience: Background in patient care coordination
• Strong understanding of insurance eligibility using Availity and Payor specific platforms
• Outstanding Communication: Friendly, clear, and professional phone manners.
• Organizational Proficiency: Able to handle multiple tasks seamlessly and accurately in a fast-paced environment.
• Tech Savvy: Comfortable navigating medical software and EHR systems.
• Compassionate Mindset: A genuine desire to help others and prioritize patient care.

Additional Information

Job Type:

• Full-time
• #LI-Remote

Experience:

• Patient scheduling - 1 year

Education:

• High School Diploma (required)