Global Client Lead

Working at Real Chemistry and in the healthcare industry isn’t just a job for us. We got into this field for different reasons, but we all stay for the same reason – to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.

Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration—we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare—all with the intent to transform healthcare from what it is to what it should be. But we can’t do it alone – you in?

Real Chemistry is looking for a Global Client Lead to join our growing team!  

Real Chemistry is seeking a seasoned executive to join our growing Client Experience and Growth team as a Global Client Lead (GCL), serving as a dedicated senior point person for a few of our largest clients. 

Serving as a senior executive level trusted advisor and counsel to our clients and teams, the Global Client Leader is a value-add to our clients and was born out of the opportunity to improve the value of Real Chemistry to our clients’ business, and the need for a more integrated, efficient, and high-touch experience for our clients and our internal teams. 

With a focus on delivering exceptional, tailored experiences for our clients, these individuals ensure seamless integration across Real Chemistry services and alignment with our client’s business objectives -- proactively identifying opportunities, addressing challenges, and preventing any gaps in service. 

Ultimately, this personalized approach strengthens partnerships and maximizes client value, while ensuring that Real Chemistry maintains its reputation as a trusted partner in the healthcare space, delivering impactful results for clients worldwide.

The ideal candidate will be based in the United States, allowing for regular onsite client interactions to foster deep relationships and drive growth across all our capability areas.

What you’ll do: 

• Serve as the primary point of contact for our largest clients, ensuring seamless integration of our global operating model across North America, Europe, and Asia-Pacific.

• Develop and nurture senior-level client relationships, becoming a trusted advisor and strategic partner by deeply understanding business dynamics and market competition within the industry and specific to the client.

• Lead a global team with a vision for collaboration, accountability, and excellence, ensuring alignment with client goals and Real Chemistry’s strategic objectives.

• Drive business growth through the proactive identification of opportunities, facilitating Real Chemistry’s inclusion in RFX activities and converting these into successful engagements.

• Conduct regular strategic growth planning, identifying new business opportunities and ensuring alignment with client needs and market trends.

• Oversee procurement relationships in collaboration with finance partners to ensure smooth operational and financial management.

• Strong understanding of the communications/PR, medical and advertising spaces to create growth opportunities and establish senior level relationships.

This position is a perfect fit for you if: 

• ​Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you. 

• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving. 

• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data. 

• You are highly organized self-starter, able to work independently and under tight deadlines. 

What you should have:  

• Minimum 15 years of experience in the pharmaceutical or healthcare industry, with a focus on innovative, technology-driven solutions.

• Proven track record in client relationship management, ideally overseeing portfolios exceeding $50 million.

• Expertise in global pharmaceutical advertising and communications, with the ability to navigate and influence complex clien