Customer Success Manager

We are actively seeking a Customer Success Manager to work with our NOAM Education Sales team.  This position is responsible for contributing to sales and support, working in multiple market segments within the North American Sales Team, and working with multiple product lines. This position is responsible for developing customer relationships that promote retention and loyalty. The candidate will work directly with teachers to drive success of their programs.  This position will provide a getting started webinar for all new accounts.  They will proactively reach out to the new accounts to ensure success.   

PRIMARY RESPONSIBILITIES

Customer Success:

• Work with new accounts to ensure proper training.   Target best practices to drive overall satisfaction. 
• Provide PD sessions for key clients to drive product renewals and promote new programs.  Work directly with Territory Managers to identify opportunities and deliver training for clients.  This training can be used to drive revenue as well as secure renewals. 
• Develop a distance learning series of webinars that will help teachers incorporate classroom activities in the new distance world.  Work with learning vendors to share best practices in all environments. 
• Speak at conferences on certification in the classroom from a teacher’s perspective.  Provide key messaging to drive increase utilization and introduce new certifications.  
• Monitor key teacher resources and blogs and help promote a certification strategy  
• Target zero utilization customers to jump start their usage and understanding.  Work proactively with Territory Managers to deliver best practices and provide outreach to key accounts.  
• Be a teacher liaison to help new teachers with the challenges in the classroom.  Provide the motivation and empowerment with teachers.
• Provide a classroom plan for certification including exercises and pacing guide.   

Territory Support:

• Travel to PD events to promote teacher success.
• Speak and provide training for state CTE events and tradeshows.
• Work with Territory Managers to provide the support to increase customer footprint and drive new business.
• Position will travel 30% to 40%

Qualifications 

Education and Experience: 

• Bachelor’s degree  
• Minimum of 10 years teaching experience
• Experienced trainer
• Understanding of CTE and experience with promoting certification within the pathways.

Knowledge, Skills and Abilities:

• Performance driven and results oriented
• Customer relations
• Self-motivated—able to work independently to achieve Certiport goals
• Excellent oral, written, time management and presentation skills
• Able to quickly develop trusting and cooperative relationships over the phone and in person
• Knowledge of computer systems, CRMs, and Office apps required

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:   

Minimum full-time salary range is between $80,000 - $85,000. 

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

Applications will be accepted through Friday, Sept 19th, 2025 . This window may be extended depending on business needs. 

#LI-CH2

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual wi