Senior Technical & Functional Business Analyst

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Technical & Functional Business Analyst

Senior Technical & Functional Business Analyst

What does a successful Senior Technical & Functional Business Analyst do?  At Fiserv, our Verifast team thrives on innovation and excellence, transforming the landscape of financial services with cutting-edge solutions. By joining our team as a Senior Technical & Functional Business Analyst, you’ll play a pivotal role in ensuring seamless delivery of business and technical solutions, supporting both ongoing operations and strategic initiatives. We value analytical minds that can bridge technical understanding with business acumen to drive our clients' success.

What you will do:

• Lead requirement elicitation sessions, translating business needs into detailed specifications and maintaining comprehensive documentation throughout the project lifecycle.
• Collaborate with clients and internal teams to investigate, analyze, and resolve complex client issues, ensuring timely and effective solutions.
• Develop and execute test cases, validate system functionality, and perform third-party integration and installer testing to ensure high-quality deliverables.
• Prepare and review release documentation, clearly communicating all changes, enhancements, and fixes to stakeholders.
• Work closely with product owners, developers, QA, and other stakeholders to ensure project goals are met and business needs are addressed.
• Identify opportunities to improve business processes, system functionality, and testing practices.

What you will need to have:

• 4+ years of experience in technical and functional business analysis.
• 4+ years of experience in requirement gathering, documentation, and stakeholder management.
• 4+ years of experience in analyzing and resolving complex client issues.
• 4+ years of hands-on experience with technical testing, including integration and installer testing.
• Bachelor’s degree in a related field and/or equivalent military experience.
• 4+ years of an equivalent combination of educational background, related experience, and/or military experience.

What would be great to have:

• 4+ years of experience in the financial services or technology sectors.
• 4+ years of exposure to strategic project delivery and client engagement.
• 4+ years of experience with SQL or other data analysis tools.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Important information about this role:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local gover