Front Desk Associate

Hotel: 

Modesto Springhill Suites

1901 West Orangeburg Ave

Modesto, CA 95350

Front Desk Associate

Full time

Starting Compensation

$16.50

Expected Job Closing Date:

2025-04-27

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

Atrium SPIRIT – Where teamwork, passion, & appreciation ignites service excellence.

Job Description

**This position requires applicants to be 21 years of age or older.**

Atrium SPIRIT – Where teamwork, passion, & appreciation ignites service excellence.

Join us at Springhill Suites-Modesto and Atrium Hospitality, where we're dedicated to fostering excellence! With 111 rooms and 550 square feet of Event Space. Our environment celebrates the unique contributions of each team member, encouraging authenticity and championing our diverse and inclusive culture. Together, let's deliver exceptional guest experiences, guided by our core values: Service, Perseverance, Innovation, Respect, Inclusion, and Teamwork. Join a workplace that makes a difference by supporting local non-profit organizations year-round. Grow personally and professionally with a company that invests in your development. If you're ready for adventure and eager to thrive within a supportive company, Atrium Hospitality and Springhill Suites-Modesto welcome you!

• Located next to I-5
• FREE Parking
• FULL Benefits after 90 days
• PAID Vacation Time
• Dailypay

PAY RATE: $16.50 - $19.47 per hour (BOE)

**This position requires applicants to be 21 years of age or older.**

At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.

We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. 

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

This role plays an important part in our culture:

Service: 

• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• You will assist guests with sending and receiving faxes, packages and mail

Perseverance: 

• Help to resolve problems through recovery when things aren’t quite right

Inclusion: 

• You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all, at every level of the organization.

Respect: 

• You will value everyone’s contribution to the team, and we will value your contribution as a key part of our success

Innovation: 

• You will look for ways to become an expert on the local area, being able to answer inquires pertaining to hotel services, registration, shopping, dining, and travel directions

Teamwork: 

• As needed, fulfill all job responsibilities expected of Shuttle Driver and Concierge Attendant
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information

What do we need from you to be successful in this role?

• High school diploma or equivalent 
• Customer service is our top priority, consistently being awarded JD Powers Customer service awards.  Being on our team means you have a strong desire to make an impact on other people
• This role interacts with guests and team members all day, they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality.
• The hotel operates off a P