Human Resources Business Partner

Description

Job Summary

The Human Resources Business Partner will serve as a strategic, on-site HR partner for assigned lines of business, departments, markets, field teams, and assigned staff. This role supports the full employee lifecycle by helping leaders recruit, onboard, communicate, coach, document, resolve concerns, and maintain compliance with company standards. 

The HR Business Partner must connect HR, Operations, Payroll, Benefits, Leave Administration, Risk, Legal, Safety, Training, IT, and other partners to create practical onboarding plans, support field execution, and ensure timely follow-up. This position is based at the Operations Support Center in Richardson, Texas or an assigned on-site area, and requires open availability to support field teams across multiple time zones, urgent needs, and limited-notice travel.

Supervisory Responsibilities

• Oversee assigned HR staff or assigned support personnel, providing direction, expectations, coaching, follow-up, and accountability.

• Support workload prioritization, performance feedback, training, and development for assigned staff.

• Ensure assigned staff follow company policies, HR procedures, documentation standards, confidentiality requirements, and service expectations.

• Provide guidance, training, and support to managers, supervisors, and team leads on HR processes and people-related matters.

• May lead HR projects, onboarding initiatives, employee communication efforts, and cross-functional follow-up activities as assigned.

Primary Duties & Responsibilities

• Serve as the strategic HR partner for assigned business units, departments, markets, field operations, or assigned areas.

• Support assigned lines of business from the Operations Support Center in Richardson, Texas or assigned on-site area.

• Partner with leaders to understand business needs, workforce priorities, field realities, staffing risks, and execution requirements.

• Provide timely support to managers and employees on employee relations, policy questions, performance concerns, documentation, scheduling concerns, workplace expectations, and communication needs.

• Partner with managers on performance coaching, corrective action, investigations, conflict resolution, attendance concerns, and termination preparation consistent with company policy and applicable requirements.

• Build, coordinate, and follow through on onboarding plans for new hires, transfers, promotions, and assigned business groups by connecting managers, Training, Payroll, IT, Operations, Safety, and other departments.

• Maintain consistent communication with employees, managers, field leaders, and HR leadership; provide clear next steps and timely follow-up until issues are resolved.

• Support assigned staff by setting priorities, monitoring follow-up, helping remove roadblocks, and ensuring service standards are met.

• Identify and escalate trends in employee concerns, turnover, attendance, training gaps, communication issues, staffing needs, compliance risk, and manager effectiveness.

• Conduct field visits with limited notice as business needs require, including employee relations support, onboarding, investigations, manager coaching, compliance reviews, and urgent field support.

• Partner with Payroll, Benefits, Leave Administration, Risk, Legal, Safety, Training, IT, and Operations on employment matters that require cross-functional support.

• Maintain accurate HR documentation, employee relations notes, investigation files, onboarding records, follow-up tracking, and assigned staff records in accordance with company standards.

• Support employee engagement, retention, culture, and communication initiatives across assigned teams and locations.

• Escalate high-risk concerns, complex employee relations matters, compliance issues, and urgent operational needs to HR leadership in a timely manner.

• Represent HR with professionalism, confidentiality, consistency, strategic judgment, and a service-focused approach.

Travel & Schedule

• Travel: Position subject to potential Heavy travel required, and based on assigned business needs. Travel may include field visits, employee relations support, onboarding, manager coaching, investigations, urgent operational support, and short-notice or last-minute travel. Availability to travel with limited notice is required.

• Schedule: Full-time, on-site role based at the Operations Support Center in Richardson, Texas or assigned on-site area. This role requires open availability to support field teams across various time zones, including early mornings, evenings, weekends, and urgent business needs as required.

• Work Environment: On-site onl