Client Delivery Executive SS&C Health

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Client Delivery Executive for SS&C Health

Locations: Remote/Hybrid from most US States

Get To Know the Team:

The Client Delivery Executive will manage 8-12 client accounts responsible for developing and managing relationships with client leadership within IT and Operations teams, and creating and leading long-term strategic account plans, including profitability, and contract renewals. 

Why You Will Love It Here!  

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Act as primary point of contact for assigned accounts with client leadership within IT and Operations teams, and creating and leading long-term strategic account plans, including profitability, and contract renewals
• Engage with internal teams supporting the client to understand general performance and opportunities for improvement while maintaining high customer satisfaction ratings
• Engage with the client through 1-1 and other recurring meetings to gain perspective of current operations from what is working well but also opportunities for improvement and other pain points the client is working to address
• Oversight of the terms of the contract to ensure we are managing within the agreement; this includes monthly client invoice and SLA/PG (if applicable) review/approval
• Processing new work requests received from the client supporting by an existing agreement or new amendment
• Facilitating recurring business review meetings with client executives including preparation and management of follow up actions.
• Participate and frequently own the development of corporate initiatives intended to improve internal processes, streamline costs, train and mentor staff, and improve overall client service

What You Will Bring:

• Bachelor's Degree 
• 5+ years of experience in the healthcare industry with a focus on government programs (Medicaid, Medicare, Exchange/Marketplace, etc.)
• Meeting assigned expectations for profitability, achieving strategic customer objectives defined by management, and proven track record for service delivery and/or the sales of technology products and services
• Experience completing strategic customer account plans, and maintaining high customer satisfaction ratings
• Experience working with clients directly and advocate for their needs while balancing expectations against existing contracts
• Experience in developing presentation materials for an Executive Level review and leading presentations to internal and external executives.
• Experience managing multiple accounts and active projects, while communicating current status, risks, and a path to resolution for any identified problems
• Strong initiative with an outward demonstration of a desire to grow and learn
• Superior knowledge of multiple operations functions and principles in the health plan field, including finance, customer service, production, and employee management
• Masterful organizational, communication, and leadership skills, demonstrated by previous professional success
• Strong contract management and negotiation skills with high close rate

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssct