Senior HQS Specialist

Location: Los Angeles

Salary: $27.88/hr

Organization Overview

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be part of a team effecting profound change and who have fun doing it.

Department Summary

The Flexible Housing Subsidy Pool (FHSP) is a supportive housing rental subsidy program of the Los Angeles County Department of Health Services (DHS), along with other governmental partners, managed-care organizations, and foundations. The goal of the FHSP is to secure quality affordable housing for extremely vulnerable Angelenos. Brilliant Corners, the central coordinating community-based partner for FHSP, works to secure a broad range of housing options, including individual apartments, blocks of units, and entire buildings. Brilliant Corners identifies and secures units Countywide, provides move-in assistance and rental subsidy disbursements, coordinates with case managers, and assists with neighborhood relations.

Position Summary

The Senior HQS Specialist works closely with the HQS Supervisor, the HQS Manager, and other collaborates to scale FHSP and meet the audacious goal of housing thousands of homeless Angelenos. The Senior HQS Specialist will assist the HQS Supervisor and FHSP HQS Manager with supporting a team of HQS Specialists (HQSS), will provide guidance and direction with inspection standards and HQS training across FHSP, and will help identify, monitor, and refine HQS goals for all FHSP. 

The Senior HQS Specialist will assist FHSP team members with resolving property provider and tenant issues in relation to Housing Quality Standards, will collaborate with FHSP teams to strategize around scattered-site, project-based and new housing initiative inspections, conduct quality control inspections on units inspected by FHSP team members to measure staff performance, property provider compliance, and to ensure units continue to meet HQS requirements. To enhance knowledge, experience and professional growth, the Senior HQS Specialist will work with their HQS team members to train other teams within FHSP on HQS-specific topics. They should have the ability to quickly become familiar with Salesforce and support with data related initiatives and projects. In addition, they will create and conduct onboarding and skills development trainings to promote success and facilitate a smooth transition for new HQS team members.

Position Responsibilities

• Stay abreast of rental HUD HQS regulations, local and state codes, housing market, trends, laws and ordinances in L.A. County.
• Assist FHSP HQS Supervisor and FHSP HQS Manager in setting HQS performance benchmarks and cultivating levels of leadership for the team.
• Establishes and maintains effective working relationships with team members, property providers, service providers, stakeholders, and other FHSP teams.
• Works collaboratively and provides guidance to FHSP team members, property providers, and ICMS (Intensive Care Management Services) provider(s) to coordinate unit inspections.
• Plans, schedules, and conducts in-person HQS inspections for vacant and occupied scattered-site and project-based units in the FHSP portfolio.
• Advises the appropriate stakeholders within a timely manner on the condition of dwellings by developing and disseminating HQS reports and other HQS documentation.
• Maintains thorough and accurate inspection-related reports, records and correspondences from FHSP team members, property providers, clients/tenants, ICMS and stakeholders, while maintaining confidentiality.
• Helps meditate HQS property provider and tenant concerns while maintaining appropriate boundaries.
• Communicates with state and local departments involving inspections.
• Conducts monthly and semi-monthly quality control (QC) inspections on units acquired for FHSP housing programs.
• Develops and delivers comprehensive HQS trainings, presentations and offers office hours to FHSP team members.
• Assists with the design, implementation and production of reports and workflow