Field Service Tech I

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

***Position in Phoenix, AZ & Surrounding Areas***

If the idea of speaking to customers and addressing their Lottery machine service break-fix, installation and preventative maintenance needs appeals to you then we’d love to hear from you at Scientific Games. We are hiring field service professionals, no lottery industry experience required. Scientific Games is a different kind of Service Company, where we put making sure our staff has all the tools and training to complete the job the first time our number one priority. Customer first focused, from customer service training and Lottery equipment including to company-paid uniforms, shoes, mobile phone, competitive pay, Company vehicle & tools, safety benefits, and excellent health, paid holidays and PTO (Paid Time Off) dental and vision benefits.

If we are a good fit, you will spend your days caring for customer needs and looking after any concerns they may have about their lottery equipment service. You’ll help them resolve equipment and communication concerns, new installations and preventative maintenance needs identifying their lottery care needs and make recommendations on providing the best services. You’ll be part of a team that is customer service focused on creating revenue and keeping customers selling lottery tickets.

We’ll teach you all kinds of cool stuff in this exciting industry of Lottery and Gaming! You will learn all about lottery/gaming terminals, IT communications, software, and providing the best customer service. You will enjoy independence as well as support, because you’ll be working with a team of like-minded, positive service professionals who will help support you in achieving your weekly service goals.
Working with Scientific Games means good compensation, respect from your employer, opportunities to advance, an outstanding group of people to work with, and plenty of engaging, rewarding technical and customer service work

What you would be responsible for:

• Provide an uncommon customer experience using your technical skills

• Communicate the value of our services and match products with customer needs

• Build and maintain strong, long-lasting customer relationships

• Solve your customers’ challenges the first time, owning it

Benefits

• Competitive salary plus company matched 401K plan

• Fast-paced, fun, flexible, and dynamic work environment

• Excellent Health, Dental & Vision benefits

• Flexible spending accounts for health care and day-care

• Convenient direct deposit for paychecks

• 10 Paid Holidays + 17 Paid Time Off (PTO) Days annually, with 40 hours carryover

• Company paid Life and Disability Insurance

• Paid Training, Education reimbursement and continued education

• Company paid uniforms and shoes

• Company vehicle (position specific)

Requirements

• An understanding of troubleshooting common computer software and hardware technologies

• Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills

• Promptly respond to customer/management request and feedback.

• Proven self-starter with motivation and ability

• Great organization and time management skills that allow you to handle

• multiple responsibilities efficiently and promptly

• Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime

• Ability to identify product failure trends and service ability issues

• Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds)

• Position requires 90% travel with use of a company vehicle within the assigned area

• High School Diploma or equivalency

• Pass background check and a clean driving record (No more than 3 speeding tickets in th