Our Place - Intake and Diversion Staff

Overview

WHO WE ARE: Established locally in 1911, Volunteers of America Northern California & Northern Nevada (VOA NCNN) is one of the region's largest providers of social services. Our professional staff operates more than 40 locally managed and delivered programs. Services include food and shelter, counseling, independent living and parenting skills, substance-abuse treatment and rehabilitation, and job training. Currently, VOA NCNN provides shelter or housing to over 3,500 men, women, and children every night.

 

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence, through quality housing, employment, and related supportive services.

 

PROGRAM AND LOCATION: VOA-NCNN, a Certified Great Place to Work, is recruiting for Intake and Diversion Staff positions for Our Place Shelter. Our Place is a housing focused shelter designed to create a safe and stable environment for women and families who are experiencing homelessness. Our Place connects our guests with services and places them into permanent housing. Located on a 20-acre campus, this emergency shelter operates several homes, a welcome/intake center, dining hall, and a clothing boutique for 138 women, 38 families and 20 senior women and their animal companions. During the winter, Our Place also provides emergency housing for an additional 25 women. This is a full-time position. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, health, dental, vision, life, and short-term disability insurance coverage.

 

Responsibilities

POSITION SUMMARY:

The Intake and Diversion Staff is responsible for facilitating, monitoring, and organizing intake assessments using the Coordinated Entry process to determine guest eligibility in meeting the program's minimum requirements, the registration process of prospective guests, and the coordination of moving guests into the program. The Intake and Diversion Staff will provide triage, diversion, and assessment services that lead to potential connection with housing and service resources.

 

OBJECTIVES/ACTIVITIES:

A. Responsible for all areas of diversion tactics and requirements to achieve and maximize potential outcomes and objectives.

1. Provide triage and diversion services to individuals accessing Our Place.2. Conduct assessments to ensure diversion tactics and services are best utilized.3. Assist potential participants in locating housing options to prevent any episodes of homelessness when safe, appropriate options are available. 4. Acts as a liaison between individuals experiencing housing crises and outside agencies.5. Identify potential partnerships with community agencies.6. Ensure all data, including diversion outcomes, are tracked in the desired database.7. Responsible for verifying and documenting eligibility of programs when applicable.8. Utilize trauma-informed care methods, motivational interviewing, and other best practices.9. Performs other program-related duties as assigned.

 

B. Responsible for performing daily work requirements to achieve established objectives of the department.

1. Complete all shelter intakes in accordance with HMIS (Homeless Management Information System) standards.2. Enter information into Sharepoint and monitor usage as required.3. Enter all necessary participant information into HMIS in a timely manner.4. Coordinate and schedule appointments for participants as appropriate.5. Scan and upload documents to digital programs.6. Orient participants on shelter policies, rules, rights, and responsibilities.7. Coordinates the assessment of personal supplies and space for participants, pets, and storage.8. Maintain positive interactions with participants, staff, and partner agencies.9. Develop an ongoing interview schedule and process for daily intakes of new guests.10. Participate in VOA, Washoe County, and outside training sessions.11. Provide other documentation as required by the funding source and/or VOA.

 

C. Responsible for all areas of daily program maintenance in compliance with company policies.

1. Document and report all participants' concerns and/or infractions that can affect the program's security. Notify the Shelter Director where applicable.2. Secure approval for exceptions to standard policy.3. Notify management of potential workflow problems and resources needed to attain performance standards.4. Adhere to staffing schedules to provide adequate/safe staff coverage and accomplish program objectives.

 

D. Responsible for self-development.

1. Continually learn and enhance technical and interpersonal skills.2. Role models positive behavior to