Client Success Manager

Salary Range: $48,000 - $110,000

 

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

 

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

 

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

 

 

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbia, SC this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. 
• If you live more than 50 miles from the Aflac offices located in Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

 

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

 

What does it take to be successful in this role?

• Strong presentation, negotiation, and customer service skills
• Knowledge of personal computers and proficiency with prevalent software programs to perform analysis and organization of data in an informative and accurate format
• Knowledge of payroll account management (preferred)
• Excellent interpersonal, communication, customer service, and telephone customer service skills to effectively interact with Aflac’s clients
• Good written and oral communication skills with the ability to give various types of presentations and motivate others to perform

 

Education & Experience Required

• Bachelor’s Degree in a related field
• 4 years of job-related work experience in the insurance and/or financial industry

Or an equivalent combination of education and experience

 

Education & Experience Preferred

• 3 - 4 years of job-related work experience acquiring and retaining accounts/customers
• Experience with billing services

 

Principal Duties & Responsibilities

• Provides on-going client support for servicing needs; facilitates resolution to ongoing service issues; works with internal and external parties to ensure that the client’s service objectives and needs are being met; proactively conducts account level audits to identify potential risks and trends related to the client
• Serves as the point of contact for Account Executives for account problem resolution
• Supports Account Management activities, and interfaces with AEs to coordinate the client experience
• Executes on necessary tasks to address client servicing needs
• Routes premium audits and New Business audits to those departments for expediting
• Identifies trends related to accounts / market (e.g., cancellations) and performs account analytics
• Analyzes and completes reports related to payroll account activity to identify trends and document process improvements; maintains a record of service efforts and results; implements the appropriate activity to resolve service and administration concerns
• Performs other related duties as required

 

Total Rewards

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting.  Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appr