Delivery and Success Manager (Boston)

<p><strong>Job Title:</strong> Delivery and Success Manager&nbsp;<br><strong>Employment Status: </strong>Full-time<br><strong>Office Hours: </strong>Monday - Friday; 4:1 hybrid schedule<br><strong>Location:</strong> Boston, Massachusetts<br><strong>Compensation:</strong> $90,000 - $115,000 base + variable + equity options<br>*compensation may be negotiated based on experience level</p> <hr> <h3><strong>About Ketryx:</strong></h3> <p>Ketryx is an AI software platform that enables healthcare life sciences companies to ship life-saving regulated products in weeks instead of years.</p> <p>Exploding product complexity is burying companies in compliance paperwork and blocking innovation. Our AI software removes this friction, dissolving the historical tradeoff between innovation and compliance, and enables regulated industries to innovate at the pace of modern software.</p> <p>Just two years since launch, Ketryx already touches the lives of 25M patients and powers 3 of the world’s top 5 MedTech companies and 25% of the Fortune 500 MedTech market. Backed by Lightspeed Ventures, our founders are the former Head of AI at Amgen and CTO of Wolfram Cloud.</p> <p>Healthcare and life sciences is just the beginning for us. Automotive, aerospace, energy — if it’s regulated, it’s because society decided it matters. These products move humanity, shape our future, and are safety-critical. Come join us and help build the AI platform to power safe innovation.</p> <p>&nbsp;</p> <h3>The Role</h3> <p>As a Delivery and Success Manager at Ketryx, you will lead strategic client engagements, guiding enterprise MedTech companies through onboarding and implementation. You’ll act as a trusted advisor, collaborating with regulatory and solutions experts to solve complex technical challenges and drive measurable business value.</p> <p>This role is ideal for a self-starter who thrives in a fast-paced, high-growth environment and wants to make a direct impact on both clients and patient safety. You’ll have the autonomy to shape outcomes and grow your career as Ketryx continues to scale.</p> <p>&nbsp;</p> <h3><strong>Responsibilities</strong></h3> <p><strong>Client Leadership</strong></p> <ul> <li>Lead key client relationships from onboarding to long-term partnership and success.</li> <li>Work as part of a team of SMEs, account managers, and consultative experts to deliver value across technical and regulatory domains.</li> <li>Act as a trusted advisor using strong consultative skills to identify challenges and drive measurable outcomes.</li> <li>Partner directly with customer stakeholders to facilitate strategic discussions, drive decision