Senior Program Manager - Concierge Medicine - (Medical Center)

Overview

Senior Program Manager -Concierge MedicineLocation: 6560 Fannin St., Houston, TX 77030Schedule: On-site | Monday–Friday

 

Key Qualifications:

• Proven experience in a concierge-style service environment, preferably in a healthcare experience

• Demonstrated ability to work with executives, physicians, and senior leadership with discretion and professionalism

• Highly proficient in Microsoft Excel (formulas, pivot tables, reporting)

• Skilled in Microsoft PowerPoint and creating polished, executive-level presentations

• Strong project and program management skills with the ability to juggle multiple priorities

• Excellent written and verbal communication skills

• High attention to detail and strong problem-solving abilities

 

At Houston Methodist, the Sr Program Manager position is responsible for comprehensive program management, including setting the strategic direction for the assigned area of responsibility, for complex and large programs and is accountable for performance against strategy/goals. This position will lead, design, guide and execute strategies while managing relationships internally with hospital leadership and externally with clients, partners and vendors. Success in the Sr Program Manager position includes partnering with key operations stakeholders to design and successfully execute program elements that ensure senior leadership engagement and governance of the system strategy. This position focuses on planning and design implementation to measurement and maintenance of desired outcomes with minimal supervision, developing meaningful reports to support business activities, and communicating professionally and persuasively verbally and in writing. The Sr Program Manager position works independently and collaboratively to proactively identify problems and creative solutions to address requirements, while serving as role model and mentor to junior team members and partnering with vendors in assigned area of responsibility on data, process solutions and advisement. This position is responsible for various administrative and operational functions, and financial stewardship while providing education and technical expertise related to the program for successful implementation and sustainability.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Facilitates the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed. Effectively builds and leverages relationships with key stakeholders to develop and promote system-wide programming, obtains buy-in to change efforts, provides ongoing consultation and promotes Houston Methodist strategies. Works cross-entity (system-wide) to achieve innovative and actionable outcomes.

• Leads program strategies with key stakeholders and others to ensure department timelines, deliverables and