Director TCC & Rail Transportation Field Ops

Pay Range:

$105,654.00 - $174,330.00

Supervisory Organization:

AVP Rail Operations

Country:

United States of America

Address:

3021 OAK LANE

City:

DALLAS, TX 75226

FLSA:

Exempt

Professionals:

01 - Official Administrator (EEO-4-United States of America), 1B - Managers and Directors (EEO-SubCategory)

General Summary:

Manages daily operations of the rail division, ensuring adherence to Dallas Area Rapid Transit (DART) rules, policies, and procedures. Supports DART's goals and objectives, focusing on operational efficiency, cost effectiveness, and positive labor relations. Provides oversight of personnel involved in rail operations, including team building with the rail fleet service division and implementing solutions for rail service disruptions.

Essential Duties and Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Directs and oversees all personnel in rail operations, including administrative tasks, personnel management, customer complaints, operations, maintenance, service delivery, and information systems. Provides day-to-day leadership for division activities.
• Leads communication during major operational disruptions, planned and unplanned, from the Train Control Center, ensuring timely information dissemination to all stakeholders.
• Develops and implements action plans to improve operational efficiency within budget, continuously refining division processes to ensure alignment with department goals and identify technology enhancements.
• Coordinates and supports rail operations staff in system testing, including dynamic and integrated testing phases, ensuring safety and compliance with operating rules and procedures. Oversees test coordination, train movements within test blocks, and safety exercises with various partners.
• Oversees weekly track allocation requests, ensuring compliance with DART Light Rail Operations procedures. Attends Track Allocation meetings, designating a Track Allocation Coordinator or assuming the role when necessary, and provides the timely distribution of the weekly General Order.
• Develops and establishes goals, policies, and procedures for division programs. Supervises, evaluates, develops, and disciplines personnel in alignment with EEO goals and policies. Conducts disciplinary investigations and hearings as needed.
• Manages and monitors the division's annual budget, recommending and implementing corrective actions to address any performance variances. Prepares regular reports for executive management review.
• Acts as a liaison between the division and other DART departments, building strong relationships with maintenance, facilities support, ATU partners, and external stakeholders.
• Supports safety initiatives, participates in the Rail Safety Committee, and investigates unsafe conditions or acts, ensuring staff compliance with safety and operating procedures to maintain safety standards.
• Enhances customer relations by improving field supervisor visibility at rail stations and during service hours, ensuring engagement with customers and other DART personnel.
• Develops staffing schedules and ensures sufficient personnel are available during special events, seasonal demands, and incidents, accidents, or weather events.
• Promotes staff development, employee recognition, and other engagement efforts to foster a positive work environment.
• Prepares written reports, incident reports, bulletins, and standard operating procedures. Prepares weekly reports and presents them to executive management.
• Contributes to implementing the division's Equal Employment Opportunity (EEO) policies and programs.
• Performs other related duties as assigned, including acting in the capacity of Assistant Vice President in their absence.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.

• Bachelor's degree from an accredited college or university in Public Administration, Business Administration, Transportation, or a related field.
• Five (5) years of experience in Public Transit and budget man