We are global, we are impacting the lives of millions every day, we are making a difference!  

At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025. Through our products and global footprint, we are in a unique position to truly make a difference in the packaging space. Our products impact the lives of millions of people across the globe every day from food, beverage, pharmaceutical, medical, home- and personal-care, and other essential products. Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860’s and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company. Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.   

Will you be next to join our journey towards a more sustainable future? At Amcor we are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to providing sustainable packaging solutions. To find out more about our commitment to sustainability and about Amcor, visit www.amcor.com.  

Job Description

This role is the liaison and primary graphics contact/consultant for assigned accounts with external customers and Amcor personnel.  Coordinates efficient job order information for assigned accounts through the graphics development process to meet customer expectations. This position requires management support and supervision to handle low to intermediate issues. The individual uses basic technical knowledge, communication skills, problem solving, decision-making and project management skills to provide an exceptional experience for our customers. 

WHAT YOU GET TO DO

Follow Amcor standard processes and comply with service level agreements to support our customer-centric organization.  Seek learning opportunities and critical experiences to broaden understanding of standard work and best practices.

Basic understanding regarding Amcor customers and products, external contracting business, and order management.  Coordinates with the customer and communicates schedule milestones that are achievable based on plant capabilities.

Participates in continuous improvement projects and initiatives related to internal or external customers to continuously improve. Participate in Problem Solving sessions to identify root cause and corrective actions.

Accountable for system data accuracy, integrity, and completeness within order/item management and internal specification maintenance system. Assists with data governance opportunites. Assist projects to support continued accuracy, integrity, and completeness. Participate in escalation process for managing customer requirements.

Build customer loyalty through positive customer engagement and service excellence using conversations about needs and expectations; project timing, product offerings, quality, and pricing.

Maintain and actively utilize active customer electronic account profiles and item list to provide service excellence.

Act as the back-up for designated team members. Maintain the same level of service excellence as provided to your core customers.

Facilitates all Pre & Post Production meetings for assigned accounts in coordination with all related data and manufacturing groups.

Attends all new press approvals with support of Print Services and/or a Graphics Administrator III, where customer visits are required to facilitate an acceptable proof to press match; these may occur during non-business hours.

Completes a quality review on products prior to their shipment to customers to verify customer expectations.

Coordinate, document and communicate all brand master information, spot and brand color intent  to the necessary internal and external customers. 

Must have a good knowledge of the manufacturing, printing and packaging processes for manufacturing related to your client base.

WHAT WE VALUE

wants to do things well or better and has basic knowledge of the KP