Front Desk Receptionist

Description

SKILLS:

Proper telephone etiquette, possess a friendly and understanding manner when meeting patients and visitors and responding to their needs; ability to do general clerical duties. Computer skills and proficiency with Microsoft software including Word, Excel and Outlook.

PHYSICAL DEMANDS:

Work is indoors in an office environment with moderate noise. Intermittent physical effort involving lifting of up to 25 pounds, walking and stooping is required. A typical workday involves sitting, frequent use of a keyboard, reaching with hands and arms, and talking and hearing, approximately 70% of the time. Approximately 30% or less of the time is spent standing. Normal vision abilities required, including close vision and ability to adjust focus. 

WORK ENVIRONMENT/JOB LOCATIONS: 

Involves everyday risk or discomfort requiring normal safety precautions in an office setting, meeting room and patient care areas. Work may involve mental and emotional stress. Some driving required. Will work primarily in main facility.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Requirements

JOB SUMMARY:

General office duties, including answering the telephone, and assisting other departments as 

requested. Serves visitors by greeting, welcoming, and directing them appropriately; notifies 

company personnel of visitor arrival, maintains security and telecommunication system. Assure 

adherence to state statutes and rules, CARF standards, and federal regulations including HIPAA 

and 42 CFR Part 2. Positively represents the organization and promotes Rimrock’s Mission to the 

community.

ESSENTIAL FUNCTIONS:

1. Answer telephone and relay calls or messages.
2. Maintaining lobby cleanliness, watering plants and making coffee. 
3. Monitor incoming Sfax and route to appropriate recipients.
4. Welcomes patients and visitors by greeting in person or on the telephone; answering

or referring inquiries.

1. Greet admitting clients and their families, assist in completion of SAMS paperwork, 

releases, and tag incoming luggage for staff collection, notify RT staff to remove 

luggage from lobby immediately.

1. Accept and document incoming client personal items.
2. Maintains security by following procedures; monitoring visitor logbook; issuing 

visitor badges.

1. Serve as backup for scheduling and maintaining appointments with Mental Health 

Services, Court Services, Outpatient Services, Medical Services and Admissions 

Departments.

1. Check Electronic Health Record for new and returning patients to ensure proper 

documentation has been created and signed, including but not limited to updating 

demographic information, Release of Information (ROIs), Consent to Treats, and 

Financial Consents.

1. Serve as back up for the PFL program; duties to include assisting with creating new 

referrals, admitting to the PFL program, and taking payments. Assist in tracking

appointments kept, court referrals, and entering data into the PFL computer file, as 

needed.

1. Sort incoming mail, scan documents including but not limited to, prior authorization 

letters, insurance denial letters, and Medicaid authorizations to necessary 

departments, individuals, and shared drives. Distribute patient mail, HR, and C-suite 

mail without opening letters. All other items of mail are to be opened and sorted 

accordingly.

Department: Reception Immediate Supervisor: Human Resources Director

Positions Supervised: None Status: Non-Exempt

1. Input checks into daily EOB log and add to Lockbox. 
2. Take credit card, check, and cash payments and ensure they are tracked correctly in 

accordance with Business Office procedures. 

1. Assist with Family Week duties by preparing packets, collecting required 

documentation and adhering to check in procedures. 

1. Screen all outgoing mail and in person client requests for adherence to 42CFR Part 2, 

forwarding any items of concern to medical records for further instruction. 

1. Administer UDS for enrolled clients as needed. 
2. Review and fulfill Worxhub requests from Medical Records
3. All other duties as assigned.

ORGANIZATIONAL COMPETENCIES:

1. Accountability – Takes ownership