Senior Vice President of Operations

The Senior Vice President of Operations is a corporate executive committee level position responsible for overseeing the overall operations for the company’s portfolio. The position will direct and lead the Operation Directors and General Managers to improve financial performance by assessing economic factors, understanding demographic trends, enhancing the brand, leveraging relationships, and enhancing guest satisfaction through a variety of tools.

Other responsibilities include:

• Conduct on-site hotel visits and prepare property reports and action plans for the hotel owners, the management company leadership, Operation Directors, General Managers and corporate staff
• Monitor and ensure hotels are meeting operational budgets
• Aid in establishing, communicating and implementing operating standards, tools and resources
• Analyze property data and provide potential solutions to increase guest satisfaction and improve operating efficiencies, reduce expense and maximize revenue
• Manage expenses to be within annual budgetary guidelines
• Participate in the implementation of goals and the successful rollout of initiatives and programs
• Monitor project management work via site inspections to ensure conformance to plans
• Provide technical and knowledge guidance as subject matter experts
• Partner with other internal departments to continuously optimize financial and guest satisfaction results
• Assist Operation Directors in successful completion of all goals, plans, and reports
• Evaluate daily operations and implement measures to improve and exceed guess satisfaction and operational efficiency
• Maintain compliance with established policies, procedures, objectives, quality assurance, safety and environmental and infection control
• Maintain regular visibility and communication with client to ensure contract obligations are continuously being met and concerns are addressed in a timely manner
• Ensure acquisition and development of competitive talent and promote opportunities for attracting and retaining high performing talent; ensuring adequate staff to meet operational requirements
• Coach and council Operation Directors and hotel management to ensure key performance is met
• Ensure on-going training, promotions, performance reviews, employment termination, and disciplinary measures are administered according to policy and procedure
• Routinely audit hotel summary reports and records as required, submitting requested reports and statistics
• Support development by identifying new business opportunities
• Suggest operational and capital improvements for the client hotels
• Develop short term action plans and long-range planning for new programs and strategies that impact the hotels based on the existing corporate directed goals and any new goals that are created
• Ensure that all safety and brand standards are maintained
• Attend conferences for each of the brands that are within the organization
• Take part in Brand Area Manager visits (i.e. IHG, Choice, Best Western, etc.)
• Develop and leverage internal and external partnerships to maximize achievement of business goals
• Manage overall financial performance by analyzing and reconciling financial reports, determining trends and areas of opportunities, advising others on cost control methods and budgetary trends
• Network with hotel owners, lenders, attorneys, consultants, and special servicers
• Ensure all response documents are free from errors, professionally represent and address the client questions
• Work without constant supervision and willing to work outside the normal 9-5 with flexible working hours including some weekends to accommodate business needs

Ideal Candidate Requirements:

• Bachelor's degree required; masters degree preferred
• 5-10 years of experience in a similar role with a hotel management company
• Experience in commercial strategy and market positioning
• Excellent personal presentation and professionalism
• Excellent organization and prioritization skills
• Strong administrative skills
• Strong verbal and written communication skills
• Strong interpersonal skills
• Ability to work under pressure and to strong targets
• Ability to manage own workload