Functional Consultant (FT)

Company Overview

At Sylogist, we are purpose-driven to “empower the good our customers do.”

We provide SaaS-based software solutions to the non-profit, government, and education sectors, and we take immense pride in the work of our customers and the products we build to support them. Our team is collaborative, enthusiastic and delivers on our promises. If you want to apply your skills to improve trusted technology that supports over 2000 customers around the world, then let’s talk! 

Position Overview

Join our growing Victim Services Suite team as a full-time Functional Consultant! 

We are seeking an experienced Functional Consultant with a strong background in Microsoft D365 CRM to join our dynamic team. The ideal candidate will have at least 5 years of experience in CRM implementations, configurations, and user training. You will work closely with stakeholders to analyze business requirements and translate them into proper configuration of the SylogistGov Victim Services Suite (VSS), a managed solution built on D365 Customer Service as well as any customizations that may be required by the customer to enhance their user experience and drive business efficiency.

If you're passionate about innovation, excel at embracing challenges, and are driven by improving systems based on real user feedback, this role is for you!

Responsibilities Include

Requirements Gathering

• • Collaborate with customers to understand business processes and gather functional requirements.
  • Conduct workshops and interviews to identify user needs and possible customizations.

System Configuration and Customization

• • Configure SylogistGov VSS to meet business requirements, including entities, fields, relationships, and workflows.
  • Develop and implement customizations using tools like PowerApps, Power Automate, and custom plugins.

Documentation and Reporting

• • Create detailed functional specifications, process maps, and user documentation.
  • Develop training materials and conduct training sessions for end-users.

Project Management

• • Participate in project planning, execution, and monitoring to ensure timely delivery of VSS.
  • Collaborate with technical teams to ensure seamless integration with other systems.

User Support and Troubleshooting

• • Provide ongoing support and troubleshooting for end-users.
  • Analyze and resolve issues related to VSS functionalities.

Continuous Improvement

• • Stay updated with the latest features and updates in Microsoft D365 CRM.
  • Recommend and implement best practices to enhance system performance and user satisfaction.

What We Look for in You

Must-Haves

• A bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
• Minimum of 5 years of experience in Microsoft D365 CRM consulting, including hands-on configuration and customization.
• Must be a U.S citizen and able to pass an FBI background check as this is required by our customers.
• Technical Skills to include:
• A bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
• Minimum of 5 years of experience in Microsoft D365 CRM consulting, including hands-on configuration and customization.
• Must be a U.S citizen and able to pass an FBI background check as this is required by our customers.
• Technical Skills to include: 
  • Proficient in Microsoft D365 CRM modules (Sales, Marketing, Customer Service)
  • Experience with Power Platform tools (PowerApps, Power Automate)
• Soft Skills to include:
  
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal abilities
  • Ability to work collaboratively in a team environment and manage multiple priorities

Nice-to-Have

• Familiarity with Azure DevOps and Agile methodologies is a plus