Plumbing Service Manager

Description

AAA Service has proudly served the Denver Metro community since 1983, keeping homes comfortable with Plumbing, HVAC, Electrical, and Sewer & Drain solutions. But what really makes AAA special isn’t just our 4.8/5 Google rating or thousands of 5-star reviews, it’s our people.

We’re a team that supports each other, and takes pride in the work we do. From company events and team shout-outs to celebrating wins big and small, our culture is built on connection and camaraderie. We also invest in your growth with ongoing training and clear paths to advance your career—but just as important, we make sure you actually enjoy coming to work.

If you’re looking for more than just a job—for a workplace where you’re valued and your voice matters, —AAA Service is the place to be!

The Role

Oversees daily plumbing operations, leading a team of technicians to ensure quality work, safety, and customer satisfaction. This role manages scheduling, performance, and workflow to support departmental goals and company growth. 

Responsibilities

• Integrate sales strategies across other departments to drive profitable results.  
• Show technicians how to establish customer rapport to sell the right products and services. 
• Understand sales criteria and hold your team accountable for exceeding revenue goals. 
• Work alongside customer service and dispatch to ensure overall success of the business. 
• Monitor performance of field technicians and advise them on how to improve. 
• Manage team schedule to meet ongoing customer demand and seasonal spikes.
• Make sure incentive programs are equitable and properly documented.
• Serve as a technical back-up for field technicians when necessary. 
• In-field plumbing training.
• Resolve customer concerns in a timely manner.
• Other managerial duties as assigned.

Requirements

• Possess the ability to inspire both personal and professional growth in our team members.
• Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
• Proficiency using a computer and Microsoft Office applications (Excel - Word - PowerPoint).
• Ability to provide unparalleled customer satisfaction.;
• Ability to drive team performance to achieve all business goals and objectives.
• Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.

Requirements

•  Possess the ability to inspire both personal and professional growth in our team members.
•  Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
•  Proficiency using a computer and Microsoft Office applications (Excel - Word - PowerPoint).
•  Ability to provide unparalleled customer satisfaction.
•  Ability to drive team performance to achieve all business goals and objectives.
•  Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.