Patient Admin Specialist II, Neurology Clinic – Full Time, Days (08HR)

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview
The primary responsibility of the Patient Administrative Specialist is to handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting. A Patient Administrative Specialist supports any and all administrative tasks related to the daily operations of the clinic.

Locations
Stanford Health Care

What you will do

• Primary Function:
• Proficiency of level I skills:
• Entry, Front Desk, check-in/out.
• AND
• Performs specialized function 80% of work.
• Specialized Functions:
• Master Scheduling,
• New Patient Coordination,
• Authorization Coordination,
• Surgery/Procedure Scheduling,
• Specialized data collection/coordination.
• Level I Duties:
• Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc.
• Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians. Assures appropriate verifications and authorizations are complete before patient sees provider.
• Communicate with providers regarding scheduling preferences, and ability to respond to urgent patient needs.
• Provide doctor-patient support using reference documents and tools.
• Carry out various administrative tasks, including maintaining information and paging directory databases, and processing internal forms.
• Utilize all functionality of the telephone system and electronic medical records systems in performing assigned job tasks.
• Meet/Exceed organizational and department service standards.
• Answers non-clinical CRMs, escalating where appropriate.
• Answers non-clinical patient messages, escalating where appropriate.
• Managing and distributing faxes, mail, and filing of clinic-specific documentation.
• Plus Proficiency In:
• Working with care teams, patients, and outside facilities to obtain necessary information, diagnostic imaging, pathology, and other vital information required for care.
• Assures appropriate verifications and authorizations are complete before patient sees provider, in addition to preparing patient medical records for clinic appointments.
• Assists patients and physicians in scheduling ancillary tests before and after clinic visits.
• Assists patients and physicians by scheduling treatment appointments for patients, including surgery, ITA, radiology, etc.
• Ensures that all scheduled patients are eligible for services requested and/or determines patient eligibility.
• Informs patient’s authorization and collects payment for new and returning patients, using the scheduling system.
• Coordinates care by scheduling, editing and maintaining routine patient physician appointments for new and returning patients.

Education Qualifications

• High School Diploma/GED.

Experience Qualifications

• One plus (1+) years’ experience working in a healthcare setting (i.e. hospital, medical/dental office, nursing facilities, etc.)
• OR
• Two plus (2+) years’ experience working in customer service within a non-healthcare industry (hospitality, public relations, banking, concierge services, etc.).

Required Knowledge, Skills and Abilities

• Level I KSAs:
• Knowledge of medical terminology.
• Knowledge of computer systems and software used in functional area.
• Ability to speak and write effectively at a level appropriate for the job.
• Ability to provide customer service, solve problems, and manage multiple priorities.
• Knowledge of Windows-based office software, computers and operating systems.
• Ability to adjust communications to fit the needs and level of understanding of the receiver.
• Ability to exercise calmness in stressful situations.
• Plus:
• Basic PC Skills (Windows, Excel, and Word).
• Good communication, customer service, interpersonal skills and cross cultural competency.
• Working knowledge of EPIC or other patient database.
• Ability to foster relationships, build trust with providers, nurses, staff, and patients and to work in a collegial team environment and stressful interactions.
• Ability to plan, prioritize, and organize work independently with attention to detail and deadlines scheduling and ITA scheduling.

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