Associate Director, Client Success

Job DetailsJob Location: 3501 W SUNFLOWER AVE, SUITE 200 - SANTA ANA, CA 92704Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $103,300.00 - $175,000.00 SalaryTravel Percentage: Up to 25%Job Category: ConsultantWork Location:

At Profit Recovery Partners (PRP), we believe that collaboration and innovation thrive when we're together. This position is fully onsite at our Santa Ana office, allowing for real-time teamwork, immediate problem-solving, and a strong sense of community among our team members.

Who You Are:

An Associate Director, Client Success is responsible for aspects of client account management; including maximizing client savings by upselling additional services into scope, identifying new and creative ways for PRP clients to save additional dollars, and client retention. You will manage a team of 1-2 direct reports in driving engagements and performance. Alongside the Director, you will manage the execution of savings confirmations and enhancements for all expense areas in your team’s book of business. The ideal candidate will utilize exceptional relationship building skills and business savvy and collaborate across departments, with clients’ C-level leadership, and key stakeholders which is accomplished through the effective management of implemented client savings programs.

What You Will Do:

Alongside Director, own assigned accounts; responsible for expanding scope into new expense areas.
Maximize client savings achieved and value to retain targeted accounts after initial engagement
Building trusting relationships to present opportunities for new projects and renewal contracts to existing clients with a high level of urgency via: Building meaningful relationships with C Suite executives; identify and continually deliver new value to existing clients
Maintain C-level engagement by meeting regularly, in person or virtually, to confirm savings
Exceed client expectations by understanding their needs and fulfill contractual obligations.
Responsible for meeting team revenue targets within projected timeframes including internal stakeholder management.
Identify, analyze, and interpret trends or patterns in complex data sets, identifying patterns and relationships across multiple industries to develop meaningful recommendations for clients.
Establish, maintain, and track performance through dashboards that reflect contributions from operating groups
Problem solving and resolution of issues within client projects. Identify, track, manage, and resolve client and project roadblocks and issues.
Work cross-functionally with Practice Groups to ensure ongoing savings analysis calculations amid vendor negotiations are handled.
Manage and develop team of 1-2 direct reports
Responsible for meeting or exceeding department and personal performance to key performance indicator goals
Other duties as assigned.

QualificationsWhat You Need:

Bachelor's degree required
8+ years of relevant experience in consulting or a related field
4+ years of management/supervisory experience
Excellent verbal and written communication skills
Experienced in Microsoft office suite
Sales ability with a track record of working with C-level clients
Attention to detail with strong quantitative and analytical skills
Ability to lead others to complete complex projects on time
Very high degree of urgency
Proven ability to handle objections to finalize audit categories with client

Who We Are:

Profit Recovery Partners is a management consulting firm specializing in enterprise cost optimization and spend reduction. We partner with FORTUNE 1000 corporations, leading law firms, private equity firms, and private enterprises across North America to design, implement, and sustain transformative cost-reduction strategies. Leveraging deep category expertise, proprietary analytics, and supplier-negotiation intelligence, PRP delivers measurable financial impact and operational efficiency. Our client engagements have generated more than $10.6 billion in verified savings, reinforcing PRP’s reputation as a trusted advisor to executives seeking lasting performance improvement and sustainable cost reduction results.

Why Join Us: 

At PRP, we offer more than just a job — we provide a dynamic, supportive environment where you can thrive personally and professionally. Here’s what you can expect when you join our team: 

Comprehensive Benefits:  

Full medical, dental, and vision coverage 

Optional pet insurance 

Access to a gym membership discount (offered through our healthcare provider and available for select fitness centers) 
$200/month waived medical benefit for employees who opt out of our health plans 
Cell phone stipend for applicable roles 

Financial Wellness: 401(k) plan with company match  

Time Off to Recharge: Generous paid holidays, vacation, sick leave, bereavement, and jury duty leave 

Strong Foundation: Over 28 years of consistent growth and success