Medical Center Rep

Job Number:

32009

Location:

Albany Meredyth

Street Address:

2709 MEREDYTH DR STE 450

City, State:

Albany, Georgia

Zip Code:

31707

Department:

PPG PHOEBE GASTRO ASSOC-ADMIN

Shift:

Job Type:

Full time

Posted Date:

2025-06-03

Job Description Summary:

Screens and refers all incoming calls and customers and or patients, manages customer and or patient
flow, maintains current medical records, files secondary insurance, enters charges and payments, files
secondary insurance, workers compensation claims and corporate services claims, pursues collections
daily, investigates patient billing inquiries, orders supplies and prepares mandatory computer-generated reports. Performs business office functions within a medical clinic related to appointment
scheduling, registration, claims management, cash collection and medical records maintenance.

Description:

General Requirements

• Adheres to the hospital and departmental attendance and punctuality guidelines

• Performs all job responsibilities in alignment with the core values, mission and vision of the organization

• Performs other duties as required and completes all job functions as per departmental policies and procedures

• Maintains current knowledge in present areas of responsibility (i. e. , self education, attends ongoing educational programs)

• Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.

• Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. non-clinical areas, has attended training and demonstrates usage of age specific customer service skills.

Working Conditions

• General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.

• May be exposed to high noise levels and bright lights.

• May be exposed to limited hazardous substances or body fluids, or infectious organisms.

• May be required to change from one task to another of different nature without loss of efficiency or composure.

• Periods of high stress and fluctuating workloads may occur.

• May be scheduled as needed including overtime

OSHA Category OSHA Category II - Employees will occasionally be exposed to hazards such as blood, body fluids, or tissues.

Qualifications

Education Requirements

• High School Diploma or GED (Required)

• Non Degree Program in Training in accounting procedures and medical records (Preferred)

Experience Requirements

• 1+ years Hospital, Physician office, or other health care organization experience (Required) August 19, 2020 Version: 1

• 1+ years Experience with CPT and ICD-9 insurance coding (Preferred)

Certifications & Licensures

• No Certifications are Required or Preferred General Skills

• Organizational Skills

• Communication Skills

• Interpersonal Skills

• Customer Relations

• Mathematical

• Grammar / Spelling

• Read / Comprehend Written Instructions

• Follow Verbal Instructions

• Basic Computer Skills

• General Clerical Skills

• Motivational skills

• Self-starter

Physical Requirements

Have near normal hearing - Hear alarms/telephone/tape recorder/normal speaking voice Have near normal vision - Clarity of vision (both near and far), ability to distinguish colors Have good - manual dexterity and eye-hand-foot coordination Ability to perform - repetitive tasks/motion

Physical Demands

Demand Frequency Standing Frequently within shift (34-66%)

Walking Frequently within shift (34-66%)

Sitting Continuously within shift (67-100%)

Climbing Occasionally within shift (1-33%)

Bending/Stooping Occasionally within shift (1-33%)

Twist at waist Occasionally within shift (1-33%)

Pushing/Pulling Occasionally within shift (1-33%)

Reaching above shoulder Occasionally within shift (1-33%)

Lift and or carry up to 20 pounds Occasionally within shift (1-33%)

Lift and or carry 20 pounds or more with assistance Occasionally within shift (1-33%)

• PATIENT FLOW AND DATA COLLECTION

:  Maintain patient flow and collect necessary data.

 Manages patient flow to ensure that the patient is seen quickly and all information is available for treatment.

 Create patient medical record folder for new patients and prepare medical record for use during physician visit.

 Collects data as assigned such as vital sign