Senior Director, Product Management – Fan Identity

Job Summary:

JOB DESCRIPTION – Senior Director, Product Management – Fan Identity

Location: Remote (EST)

Division: Global Marketplace Product team

Line Manager: SVP Product Management, Marketplace

Contract Terms: Full Time

THE TEAM

The Global Marketplace Product team at Ticketmaster is responsible for fan-facing experience across all Ticketmaster properties across the globe. This team is the online and mobile face of the business and the technology behind it - which enables fans to discover and buy the music, sports, arts and theatre tickets they just can’t miss.

The Fan Identity team ensures that fans have access to seamless and secure interactions through quality data and intelligence.

THE JOB 

As an experienced Senior Director of Product Management for Fan Identity, you'll share responsibility for leading an organisation that develops and optimises products for the largest live event marketplace in the world, driving over $20B USD in annual revenue. While inspiring and leading a team of world class product managers to drive the launch, rollout and development of our modern fan data identity.  You will lead the strategy and development of robust identity solutions that enable seamless experiences whilst maximising revenues for Ticketmaster and our clients – all whilst ensuring that Ticketmaster continues to lead as an innovator in the global live entertainment industry and maintaining the highest levels of service for our clients and fans.

Ticketmaster has a commanding global presence, operating in 32 countries and attracting 1B annual digital visitors globally. 

To effectively address the breadth of this global business, you will serve as the strategic business partner for key lines of business, developing product strategies that drive both the growth of the overall marketplace and are inclusive of the specific needs of each business.

Beyond managing a global portfolio, you will build and mentor a high performing product team.  You will continuously focus on the people and create a culture characterised by a growth mindset, deep curiosity, collaboration and tenacity in support of insights-driven product development.

CORE FOCUS

This role is to be the most senior Product Management authority for our Fan Identity product.  You will be responsible for leading a high calibre team of Product Management experts in this field, who are building world-leading products, experiences and serve as one of the first interactions with fans. You will be an expert collaborator with Marketing, Abuse Prevention, Authentication, Engineering and Design teams.
 

Product Strategy & Roadmap

• Develop and execute a strategic roadmap for fan identity, aligning with Ticketmaster’s business goals and partner needs.

• Prioritize the delivery of profile-related features and enhancements that drive fan engagement and improve partner integrations.

• Build and maintain scalable APIs and endpoints that allow business partners to leverage fan data efficiently.

Fan Data Management

• Oversee the development and evolution of identity data and services, enabling fans to manage their information easily and securely across all touchpoints.

• Ensure the reliability, security, and scalability of fan data endpoints that business partners depend on for interacting with their products.

• Lead the development of fan data strategies, ensuring accurate data collection, access, entitlements, management, and usage across platforms.

• Collaborate with cross-functional teams to deliver seamless data sharing between internal and external systems.

• Lead fan data quality governance, including data consolidation and migration as necessary.

• Utilize data to optimize fan insights, delivering personalized experiences and improving engagement.

Cross-Functional Leadership

• Collaborate with engineering, legal, data science, operations, and marketing teams to ensure the successful development and launch of identity-related features.

• Act as a primary point of contact for key internal stakeholders and external partners, ensuring alignment and smooth collaboration.

• Effectively communicate product vision, progress, and outcomes to stakeholders at all levels.

WHAT YOU WILL BE DOING