Staff SW Test Engineer IV

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Global Client Support Services works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back-office support and customer performance reporting.

This is an individual contributor role responsible for identifying and resolving issues of moderate complexity. This position is at an intermediate professional level and requires strong execution and analytical abilities. This role works independently and receives minimal guidance only in the most complex situations.  The role will analyse and troubleshoot user requirements, procedures, and problems to automate or improve existing systems under broadly defined practices and procedures, including working with developers in analysing and developing process improvements for system administration/environmental build function.

The Issuer Processing Client Test team is part of Visa s Global Client Services group. We deliver quality services and solutions using best-in-class processes, methodologies, and technology with our worldwide workforce. We are an integral part of revenue-generating areas within the company.  This team is dedicated to its customers and to building on past achievements. We are committed to leveraging innovative technology to enhance quality and to accelerate time-to-market. Visa has one of the most visible and most used comprehensive payment systems in the world.

Position Summary

The Staff Software Test Engineer of the Global Client Testing (GCT) team reports into Visa Global Client Services group.

The Global Client Testing (GCT) team is responsible for ensuring compliance of clients transaction processing software/hardware to VISA s technical requirements. Before activation of a Visa project or service, the GCT team carry out tests with clients to ensure the integrity of transaction processing through VisaNet and DPS.

The successful candidate will be responsible for developing and executing tests, validations and certifications of transaction processing for the Global Client Testing (GCT) organization. He/she will perform Functional and Regression testing for Test Transaction Processing Environments and simulators. The candidate will need detailed analytical skills and a good understanding of the test methodologies to be able to interface directly and take decisions with staff members of GCT, Product Management, Project Management, Client Implementations and Development. 

Essential Functions

• Responsible for testing, validating, certifying, documentation, and support of systems application and solutions.
• Supports client testing tasks across key systems (VIP and/or BASE II/VSS and/or DPS), ensuring error-free implementations.
• Supports business suite of applications and tools – Test Transaction Processing Environments and simulators.
• Develop and maintain transaction and automation scripts.
• Analyse automation feasibility and devise the best automation approach.
• Develop Proof of concept (POC)
• Develop and maintain transaction simulators and automation framework.
• Supports Chip testing on cards and terminals.
• Identify and troubleshoot system issues working with functional and development tools and other support teams as required.
• Document software defects using bug tracking system, and report defects to software developers.
• Perform network / system diagnostics and transaction research to analyse and resolve endpoint problems in both the test and production.
• Prioritize testing tasks and other workload to meet agreed timeframes.
• Reviews all plans to ensure testing is being executed in an efficient manner.
• Respond to technical queries received from clients and internal departments.
• Follow documented procedures and processes, resolving discrepancies found and suggesting improvements.
• Follow the standards in development to ensure compliance with Audit Requirements
• Proactively identifies and addresses issues with support from management and proposes design/technical solutions.
• Develops test plans, designs and test cases as appropriate. Identify test dependencies, envi