Sr. IT Ops Analyst

Work Location:

Mississauga, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

As a Senior IT Operations Analyst your general responsibilities will include defining, developing, and deploying new security solutions as well as maintaining and supporting existing tools. Specifically, the day-to-day job responsibilities will be focused on the support of the Splunk Enhanced Logging and Monitoring for Enterprise Security and related infrastructure.

These responsibilities include but are not limited to:

• Troubleshooting functional and performance issues, and document root cause and remediation steps.
• Checking and documenting daily health status
• Designing and writing scripts to automate repetitive functions.
• Developing and Reporting on Key Performance Indicator (KPI) metrics.
• Diagnosing and fixing production issues and engaging other teams as required.
• Performing configuration changes in production, ensuring that the bank’s change management policies and procedures are adhered to.
• Maintaining technical documentation (e.g. training, troubleshooting, deployment procedures).
• Escalation to vendor and/or application SMEs when necessary.
• Performing version upgrade planning and deployment to meet currency requirements.
• Participating in design reviews and annual Disaster Recovery testing.

Requirements:

5+ years of experience as an IT Security professional supporting Windows and UNIX based applications in a multi-tiered environment.
Must have UNIX/Linux administration/ application support experience preferably in the security space.
The ideal person will have an understanding of compliance and governance and how it relates to audit.
The candidate should also have an understanding of enterprise-level access control solutions on a variety of platforms.
Scripting or programming skills would be an asset.
God understanding of cloud base and network security standards.

Experience with ServiceNow platform.
Excellent communication skills.
Excellent analytical skills required to troubleshoot and diagnose issues.

Provide operational support for Enterprise Splunk.
Manage existing data source and knowledge objects in Splunk Enterprise.
Manage Splunk Enterprise, UBA, Cribl Logstream and SyslogNg data processors and inputs.

Participate in on call rotation for operational support.
Liaise with Engineering to ensure new addons and data sources have an effective Operational Handover 

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental we