Senior ServiceNow Platform Architect

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Software Engineering – DevOps

Job Category:

People Leader

All Job Posting Locations:

Alabama (Any City), Alabama (Any City), Alaska (Any City), Arizona (Any City), Arkansas (Any City), California (Any City), Colorado (Any City), Connecticut (Any City), Delaware (Any City), Florida (Any City), Georgia (Any City), Hawaii (Any City), Idaho (Any City), Indiana (Any City), Iowa (Any City), Kansas (Any City), Kentucky (Any City), Louisiana (Any City), Maine (Any City), Maryland (Any City), Massachusetts (Any City), Michigan (Any City), Minnesota (Any City), Mississippi (Any City), Missouri (Any City) {+ 25 more}

Job Description:

At Johnson & Johnson Technology Services (TS), we empower our employees with transformative technology to shape the future of healthcare. As strategic problem solvers and innovators, we collaborate with leaders across corporate functions, sectors, and regions to align business strategies with technology solutions that deliver impactful outcomes. Through Expert Services and end-to-end product management, we simplify, strengthen, and automate technologies to enhance user experiences. We are recruiting for a Senior Manager / Principal ServiceNow Platform Architect (Enterprise GenAI & Platform Strategy) to be based in Raritan, NJ. Remote work options may be considered on a case-by-case basis and if approved by the Company. 

Own and evolve the enterprise ServiceNow platform (“Iris”) with a strong focus on GenAI (Now Assist / Agentic AI), platform architecture, and upgrade execution—ensuring platform coherence, scalable delivery, and executive‑level outcomes. This role plans and orchestrates work across solution architects and delivery partners, translating enterprise strategy into reliable, production‑ready capabilities.

We are a fast-moving team at the forefront of ServiceNow technology.  We run one of the largest ServiceNow instances in the world.  We take every major family upgrade, deploying about 45 days after ServiceNow releases them.  We have fully deployed most of the Now Assist ITSM skills into production, for both fulfillers (e.g. task summarization) and end users (e.g. NAVA).    Next step is deployment of Agentic Workflows into the platform.  We are also community leaders in the NJ SNUG and often present at the national Knowledge conferences .

Key ResponsibilitiesPlatform Strategy & Architecture

• Define and maintain the ServiceNow platform strategy for IT, architecture standards, and governance, including GenAI/Agentic capabilities, automation, quality engineering, and security alignment.
• Ensure architectural coherence across process areas such as Incident, Change, CMDB, Knowledge, Discovery, and related domains.
• Advise cross‑functional teams on platform‑wide impacts of design decisions, data model changes, and customizations.

GenAI Ownership (Now Assist / Agentic AI)

• Own the Now Assist roadmap, phased skill delivery, adoption tracking, and governance, driving measurable productivity and user‑experience outcomes.
• Partner with ServiceNow and other vendors on next‑generation AI capabilities, including Agentic AI and AI Agents, ensuring enterprise readiness and responsible adoption.

Release & Upgrade Orchestration

• Plan and lead major ServiceNow upgrades, coordinating assessment, defect remediation, go‑live execution, and post‑go‑live stabilization to minimize business disruption.
• Balance innovation with platform stability through disciplined release management and risk mitigation.

Work Planning & Orchestration