Administrative Assistant

Department:

Flight Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

This Administrative Assistant supports the Managing Director of Training & Standards and the Director of Simulation and Engineering. This Admin Assistant will play a key role in keeping Southwest’s Flight Operations training functions running smoothly. This dynamic position involves managing calendars for both Leaders, screening access to optimize time, and providing proactive support across the broader Flight Operations Training & Standards Department. This role is entrusted with essential administrative functions and ownership of smaller, lower-complexity projects. With precision and professionalism, they help ensure the success of Training and Simulation programs and ultimately support our Pilots, Crews, and commitment to operational excellence.

Additional details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.   

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Responsibilities

• Work under general supervision and may be assigned general projects
• Manage small scale department projects and cultural activities
• Support large event planning for the Department
• Review department and company news closely and understand them in relationship to their organization
• Write clear and concise responses to incoming email inquiries. Prepare communication on behalf of the Leader when directed
• Edit and review all written correspondence
• Submit expense reports and process payroll, as needed
• Prioritize calendars and schedule travel arrangements under direction of Leader(s)
• Organize and maintain all files, records, and other information
• Assist in compiling reports
• Serve as backup to Sr. Administrative Assistant(s)
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Skilled in a high level of customer service delivery
• Skilled in office management & department procedures
• Ability to proactively seek creative ways to perform tasks in a timely and efficient manner
• Ability to meet confidentiality expectations regarding confidential, proprietary and sensitive Company information
• Ability to communicate professionally with Leaders and all internal & external Customers
• Ability to set priorities, multitask, and work with a sense of urgency
• Ability to use MS Applications: Outlook, Word, Excel, and PowerPoint
• Ability to adapt to new technology applications and acquire new technical skills
• Knowledge of the mission, purpose, and vision of Southwest Airlines and their department Understands the different functions of the department

Education

• Required: High School Diploma or GED

Experience

• Required: Entry level experience, developing skills and knowledge in Administrative Support or Customer Service related fields

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from limited space work station/desk/office area for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Ability to lift and/or pull medium weight loads (approx. 25-50 lbs) on occasion

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorizat