Senior Fraud & Claims Operations Representative | Military Boots to Banking - Veteran Initiative

About this role:

Wells Fargo is seeking a Senior Fraud & Claims Operations Representative in Detection Specialty Deposit Group within Fraud and Claims Management. Learn more about our career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Support fraud and claims operations by identifying opportunities to improve customer experience and mitigate risk through effective customer authentication and fraud prevention

• Handle complex customer interactions (inbound and outbound), using strong verbal and written communication to build rapport, de-escalate concerns, and resolve claims involving sensitive information

• Manage multiple claim types, make case decisions using various systems and applications, and conduct research including outreach to third parties as needed

• Identify process and decisioning gaps impacting customers, colleagues, or operations, and provide actionable recommendations for improvement

• Contribute to process and tool enhancements by presenting ideas and supporting implementation within the fraud and claims function

• Serve as a subject matter resource by providing guidance and interpreting procedures for less experienced team members

• Collaborate with internal partners and external customers across the fraud and claims functional area to address a broad range of inquiries and issues

Required Qualifications:

• 2+ years of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 1+ year of fraud detection, claims, or financial services experience, including retail banking exposure

• Knowledge of internal systems (e.g., Prevent, CIV) and proficiency navigating multiple applications and search tools

• Military experience Identifying anomalies, inconsistencies, or suspicious activity through pattern recognition and attention to detail

• Military experience conducted investigations by gathering, reviewing, and analyzing information from multiple sources

• Strong analytical skills with attention to detail; ability to identify fraudulent or high-risk accounts and mitigate loss

• Ability to read, analyze, and interpret reports and documentation to support decision-making

• Leadership experience, including coaching, training, mentoring, and facilitating meetings or presentations; ability to serve as a subject matter expert

• Strong communication, problem-solving, and organizational skills with the ability to prioritize, multitask, and meet deadlines

• Ability to make timely, independent decisions and work effectively in both fast-paced and team-oriented environments

Job Expectations:

• Location: 4101 Wiseman Blvd, San Antonio, Texas

• Training: M-F 8am-5pm 4 weeks paid training. In-person required. You must complete the full training period. Work onsite for at least 120 days before becoming eligible for a hybrid schedule.

• Work Schedule: Will fall within hours of Operation.
  Tues-Sat 9am-10pm (CST)
  Sun-Thurs 9am-10pm (CST)
  (Schedules may change based on business needs and customer demand. Flexibility to work various shifts within operating hours is required).

• Candidate must reside within a reasonable commute to one of the addresses listed in the posting but will have the option to work from home on a hybrid model

• #VetsB2B

Posting End Date: 

20 May 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crim