Senior Manager, Implementation Services
AbbottAbout the role
JOB DESCRIPTION:
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:
Career development with an international company where you can grow the career you dream of.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with a high employer contribution
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
The position of Senior Manager, Implementation Services, is a senior leadership role within our Informatics business in Abbott Rapid Diagnostics, and is based out of our Charlottesville, VA office, reporting to the General Manager. Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
Abbott Informatics is seeking an experienced Senior Manager of Implementation Services with deep expertise in software implementation and integrations and a strong background in professional services. This leader will be responsible for driving the successful deployment of our software solutions, ensuring seamless adoption, and optimizing implementation strategies for our clients in the healthcare space.
As a senior leader in the organization, you will develop and execute implementation methodologies, lead a team of project managers, implementation trainers, integration and interface consultants, and collaborate cross-functionally to enhance our customer experience. Your expertise will be crucial in ensuring a smooth transition for clients adopting our Informatics platforms.
What You’ll Work On
In addition to leading a team, this role will be responsible for developing and executing strategies that align with key business objectives. The Senior Manager of Implementation Services will play a critical role in ensuring client satisfaction, operational efficiency, and stakeholder alignment, while proactively identifying opportunities to enhance value delivery. This role will also provide high-level status updates and insights to both clients and senior leadership, ensuring transparency and continuous improvement in implementation processes.
Oversees implementation, testing, technical services, and deployment; technical and workflow guidance; and serves as a subject matter expert for the integration of Abbott solutions into healthcare workflows and technology stack.
Ensure integration and interoperability of Abbott Informatics platforms across hospitals, physician practices and partner networks to support seamless data sharing and clinical workflows.
Drive consistency and excellence in execution across implementation and services projects, including customer kickoff, solution delivery, and handoffs from Sales and to Customer Success and Account Management.
Develop and manage professional service offerings that meet high-touch customer needs
Build trusted relationships with customers and cross-functional leaders.
Foster a strong team culture rooted in problem-solving
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