Regional Services Coordinator

Yunex Traffic is at the forefront of a technological revolution in Intelligent Traffic Systems. As cities and states seek to implement autonomous, electric, connected, and shared ITS infrastructure in the context of smart cities, they are looking at ways to handle existing infrastructure, including highways, city streets, tunnels, and pedestrian crossings with forward-looking technology and transport solutions. At Yunex Traffic, we make life better for people, and we positively impact the quality of life of millions of North American drivers daily by making traffic flow safely and efficiently.

 

Committed to the safe and reliable transportation of people throughout all modes of transportation, Yunex Traffic develops software and hardware solutions to enhance road safety, improve traffic flows and help cities to effectively handle their transportation infrastructure. While Yunex is a well-established player in the traffic controller, traffic management and traffic service market, we are a true innovation leader when it comes to implementing connected vehicle technology – being the backbone of safe self-driving vehicles. Many signature customers across the US like Miami, Seattle, New York City or Tampa believe in us. While Yunex prides itself of being a high pace, fast growing business, we still lead to maintain a balanced and forward-thinking working atmosphere.

 

Objectives

• Liaise with managers and clients to define project requirements, scopes, and objectives that align with organizational goals
• Coordinate internal and external resources, ensuring that projects remain within scope, schedule, and budget
• Achieve organizational goals while adhering to standards and best practices
• Supports service job/contract execution and general office operations. 
• Assist on all phases of project and service contracts, ensuring they move smoothly through all processes and phases of work, that proper documentation is in place and stored, and that projects are closed in a timely manner.            

 

Responsibilities

• Effectively coordinates and schedules service activities and resources to ensure customer expectations and commitments are met while delivering high quality service.
• Provides support, information, prioritization, and coordination of assignments for field service personal.
• Serves as the secondary point of contact for all service customers to ensure expectations are being met.
• Coordinates monthly quality assurance efforts of appropriate branch personnel.
• Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of call, urgency, contractual obligation, available resources and customer needs. Ensures all service requests and dispatches are well documented, coordinated, prioritized, and organized.
• Reviews, processes, and distributes all service documentation including service orders, timesheets, packing slips, purchase orders, and/or accounts payable vouchers, as assigned.
• Assists in processing billing reports, invoices, credit memos and collections.
• Assists in project profitability through cost containment procedures and processes.
• Maintains timely set up and completeness of related job folders as assigned.
• Utilizes, maintains, and updates all employee, service call and customer information in SAP.
• Utilizes, where appropriate, all features including but not limited to service reporting, time stamping, planning and scheduling, etc.
• May be responsible for non-installed parts sales including processing orders, pricing, and invoicing.
• General office administration- mail, supplies ordering, invoice processing. 
• Duties associated to Dispatcher role, as delegated. 
• Support and/or execution of the above tasks in regions outside the East region, as delegated. 

 

Required skills and qualifications.

• Two or more years of experience
• Experience in coordinating teams and clients
• Proven success in a corporate setting, working with all levels of management
• Strong written, verbal, and presentation skills
• Strong computer skills are required, including MS Excel, PowerPoint, Teams, Dynamics and Word.

 

 

 

KNOWLEDGE, SKILLS, AND ABILITIES

 

• Previous SAP experience desirable.  At a minimum, ability to become familiar with SAP accounting and work order system, as configured for Siemens Mobility.   
• Ability to learn and master basic structures of traffic signal and streetlight installation/ maintenance contracts as they relate to Siemens’ services, billing process, and customer expectations. 
• Experience handling requests, providing customer service, guidance, and routine supp