Learning Center Director (Admin II)

Learning Center Director
(Admin II)

Compensation and Benefits

The anticipated salary hiring range is up to $102,000 - $115,000 per month, commensurate with qualifications and experience.

This is a CSU Management Personnel Plan (MPP) position.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

 

Job Summary

Reporting to the Associate Vice President for Student Success Services, the Director of the Learning Center provides strategic leadership, vision, and operational oversight for one of Fresno State’s most impactful academic support units. The Director is responsible for ensuring the Learning Center operates as a high-impact, data-informed student success organization that continuously expands its reach, improves student outcomes, and advances Fresno State’s strategic priorities, as well as divisional and California State University system goals for persistence, retention, timely graduation, and equity gap reduction.

The Learning Center serves as a cornerstone of the university’s student success ecosystem through an integrated model of Supplemental Instruction (SI), Tutoring, and Academic Success Coaching (ASC). These high-impact practices strengthen academic confidence, deepen course understanding, improve academic performance, increase course completion, reduce DFW rates, and support students experiencing academic difficulty, including those on academic warning or subject to academic disqualification.

The Director leads a complex, high-volume operation that includes professional staff, graduate assistants, and a large student employee workforce. Responsibilities include strategic planning, personnel leadership, fiscal stewardship, program design and innovation, student employee development, and cross-divisional collaboration with Academic Affairs, Student Affairs, faculty, and university leadership.

Through consistent use of data-informed decision-making, the Director evaluates student engagement, learning outcomes, and institutional performance metrics to ensure services remain responsive, equitable, and scalable. The Director cultivates a culture of excellence, accountability, innovation, and continuous improvement to ensure high-quality academic support that drives measurable gains in student success outcomes

 

Key Qualifications

• Demonstrated ability to lead a comprehensive, high-impact academic support operation that includes multiple service modalities, large-scale student engagement, and integrated student success programming.
• Demonstrated ability to develop, implement, and continuously improve academic support programs and services that increase student engagement, usage, and measurable learning outcomes.
• Demonstrated leadership and supervisory skills managing staff, including recruitment, training, performance management, and professional development systems.
• Advanced skill in developing structured training, certification, and professional development systems that ensure service consistency and quality.
• Demonstrated ability to establish and maintain quality assurance standards, operational procedures, and service delivery models that ensure consistency, effectiveness, and high-quality student experiences.
• Demonstrated fiscal management skills, including budget development, resource allocation, and oversight of multiple funding sources in compliance with institutional and system-wide policies.

To view the full list of qualifications and job responsibilities, please click the Position Description button above.

 

Education and Experience

• A master’s degree and three years of progressively responsible management or supervisory experience in a student service program such as a Learning Center or tutorial program and experience with program development, evaluation, and fiscal management

 

Preferred Qualifications

• Demonstrated experience leading a comprehensive academic support or learning center at a large, diverse, public higher education institution .
• Advanced knowledge of high-impact practices in student success, including Supplemental Instruction, pe