VISITOR INFORMATION PROGRAM ASSISTANT III (DELEGATED)

Posting number: DOT-AIR-2026-31

Department: Transportation - Airports

Division: Airports

Job classification: VISITOR INFORMATION PROGRAM ASSISTANT III (SR-12)

Posting type: Open

Categories: Airports, Customer Service

Summary

THIS JOB POSTING WILL REMAIN OPEN UNTIL 30 APPLICATIONS ARE RECEIVED. PLEASE APPLY IMMEDIATELY AS THIS RECRUITMENT MAY CLOSE AT ANY TIME.

Salary:   Visitor Information Program Assistant III: $4,040 to $5,112 per month (SR-12, Steps C - I)

Note: Hiring rates will be based on availability of funds, the applicant's qualifications and other relevant factors.

Shift work:  Applicants must be willing and able to work rotating shifts, including evenings, weekends and holidays.

This job posting is for the State of Hawaii, Department of Transportation (DOT). If you have any questions regarding this civil service recruitment, contact the DOT Personnel Office at (808) 587-2145, Monday - Friday, 7:45 am - 4:30 pm (HST).

The Department of Human Resources Development- State Recruiting Office will refer all inquiries regarding this recruitment to the DOT Personnel Office.

Examples of duties

The Visitor Information Program Assistant III plans, assigns and reviews the work of lower level Visitor Information Program Assistants; conducts on-the-job training of subordinates as assigned and as needed; resolves operational problems except for unusual or complex cases which are referred to the supervisor; prepares and compiles operational reports; receives and resolves complaints or refers them to appropriate office as necessary; evaluates the work performance of subordinates; recommends approval or disapproval of requests for leaves of absence; prepares requisitions for supplies and other items; maintains daily log of all operational activities at airport and harbor terminals; and participates in special greeting assignments and conducts airport or harbor tours as required. Plans, assigns and reviews the work of lower level Visitor Information Program Assistants; conducts on-the-job training of subordinates as assigned and as needed; resolves operational problems except for unusual or complex cases which are referred to the supervisor; prepares and compiles operational reports; receives and resolves complaints or refers them to appropriate office as necessary; evaluates the work performance of subordinates; recommends approval or disapproval of requests for leaves of absence; prepares requisitions for supplies and other items; maintains daily log of all operational activities at airport and harbor terminals; and participates in special greeting assignments and conducts airport or harbor tours as required. This is in addition to the duties of the next lower level of this series. 

To view the Class Specification in its entirety, please CLICK HERE.

Qualifications

To qualify, applicants must meet all of the following requirements:

Basic Experience Requirement:  Applicants must possess experience which demonstrated the ability to read, understand and follow oral and written instructions, and a high degree of verbal skill.  This experience may be met from part-time and/or unpaid work.  However, there must be evidence that participation was on continuous basis, but not necessarily on a full-time normal work basis.  This requirement may also be met by possession of a high school diploma, or equivalent.

In addition to the Basic Experience Requirement, applicants must have progressively responsible experience of the kind and quality or any equivalent combination of training and experience described below.
 
General Experience:  Two (2) years work experience which demonstrated positive evidence that applicants possess patience, tact, and an even temper in meeting and dealing with others. Examples of desirable experience may include, but are not limited to, experience providing hospitality of customer service catering to the traveling public.

Supervisory Experience: Applicants must possess supervisory aptitude