Guest Relations Coordinator

Full-time | Onsite

Salary: up to £35,000

Location: Edinburgh

We are recruiting for a Guest Relations Coordinator to join a small, dynamic hospitality team. This is a hands-on, customer-facing role combining guest experience with marketing support, ideal for someone who enjoys variety and taking ownership.

This is a full-time, onsite position working 5 days out of 7, with some weekend and on-call flexibility required.

The Role

You’ll play a key role in delivering an excellent guest experience while supporting marketing activity across digital channels. As part of a small team, a flexible and proactive approach is essential.

Guest Relations & Operations

* Managing guest bookings and information

* Acting as a point of contact for guest enquiries (in person, phone, and email)

* Supporting guests onsite and managing expectations

* Handling complaints and resolving issues professionally

* Coordinating guest feedback and reviews

* Liaising with housekeeping and maintenance teams to ensure smooth operations

Marketing & Brand Support

* Managing and updating websites, social media, and digital platforms

About You

* Previous experience within hospitality (hotel, serviced apartments, or similar)

* Personable, professional, and customer-focused

* Comfortable working in a fast-paced, guest-facing environment

* Organised, proactive, and able to use initiative

* Strong communication skills, both written and verbal

* A flexible team player happy to support across different areas of the business

Working Pattern & Package

* Full-time, onsite role

* Typical hours 10am–6pm

* 5 days out of 7 (including some weekends)

* On-call and holiday cover as required

* Competitive salary, dependent on experience