Service Assistant 2-General Stores

Market Range: 05      

Hiring Salary: $18.00/hourly 

JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: The Service Assistant 2 effectively and efficiently receives materials and supplies from vendors, accurately picks and packs orders, and distributes orders to end users across campus. This position also provides campus-wide customer service and support for orders, troubleshoots overages, shortages, and damages, and is the first line in identifying any billing error.

1. Prepares and prioritizes a delivery route sheet for morning and afternoon deliveries daily. 
2. Delivers timely requested supplies to various locations across campus.
3. Utilizes the inventory management system to process, organize, correctly label, and store goods received from vendors.
4. Obtains signature of receipt on all applicable paperwork, records time of delivery, and records recipient ID number for entry in inventory management system.
5. Scans, saves, and uploads route delivery sheet and completed purchase order folders to General Stores SharePoint site.  
6. Collects IT equipment from HSC Hub, and delivers to ITS, or to end users on campus; obtains and reviews itemized list, signs, dates and returns to General Stores and ITS.
7. Monitors supply requisitions in the inventory management system for requests of stocked items; identifies, picks, and appropriately packages supplies for delivery/pickup.
8. Participates in fiscal year-end inventory.
9. Stores packing lists, invoices, etc., in the purchase order folder, and returns to filing cabinet until all line items have been received.
10. Receives and verifies goods delivered by UPS, FedEx, or other carriers.
11. Answers incoming phone calls; assists customers with questions; escalates issues as needed. 
12. Performs other duties as necessary.

MINIMUM REQUIREMENTS:  

 EDUCATION:  High School Diploma or GED. (TRANSCRIPT REQUIRED) 

EXPERIENCE:  Two (2) years of warehouse shipping and receiving experience. Must have a valid Driver’s License. 

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to determine efficient and effective methods to distribute supplies to various locations across campus.
• Ability to work independently and as part of a team.
• Knowledge and skills in using a computer, printer/scanner/copier, email, and the ability to perform data entry.
• Ability to operate a pallet jack, to lift, push, pull, and carry ≥75lbs.
• Ability to stand or walk for extended periods, stoop, kneel, crouch, and reach above one's head.
• Ability to operate a delivery vehicle.
• Ability to communicate professionally with coworkers, staff, students, and faculty.