Restaurant Supervisor

Position Summary

To supervise the operation of assigned restaurants by implementing strategies and services which meet the needs of owners, employees and guests

   

Position Summary
To supervise the operation of assigned restaurants by implementing strategies and services which meet the needs of owners, employees and guests

Key Responsibilities

Responsibility #1: Supervises the operation of assigned restaurants and/or lounges
Coordinates the set-up and/or closures of restaurant and lounge areas in accordance with Carlson Hotel standards
Confirms daily specials and new menu additions with the Restaurant Chef
Assists in overseeing the food and beverage service provided in assigned outlet(s); coaches employees on effective service and food presentation techniques
Inspects assigned restaurant(s) and lounge area(s) on an on-going basis and takes appropriate steps to ensure facilities meet or exceed hotel standards at all times
Conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items
Properly executes check control procedures
Maintains sanitary and safe work environment for guests and employees

Responsibility #2: Provides employees with the information needed to perform their job effectively
Assists in orienting new employees to the department and hotel and provides on-the-job training on job responsibilities
Assists in prioritizing and assigning work
Provides feedback to the employee and department managers on the employees’ performance of job responsibilities

Responsibility #3: Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality


Requirements/Skills
Minimum two years restaurant experience, preferably in hospitality industry
High school diploma required
Strong oral and written communication skills
Ability to collaborate effectively with other hotel employees and managers to ensure teamwork
Aptitude to resolve conflicts with guests, supervisors and employees
Knowledge of local, state and federal liquor laws and regulations
Ability to multitask and work well under pressure
Basic computer skills in Microsoft Office Suite


Physical Demands
Long hours are sometimes required, ability to work a flexible schedule
Ability to stand for long periods of time
Ability to lift up to 25 pounds on a regular basis and push or pull up to 75 pounds occasionally
Good manual dexterity for the use of common office equipment

$22-$24 per hour DOE

   

Requirement/Skills
Ability to obtain and hold Bartender’s License
Must be at least 18 years of age
Excellent customer service skills
Skilled in the use of techniques and strategies required to deliver training material in group and one-on-one settings
Demonstrate ability to relate to, communicate with, and motivate employees to sustain high performance and quality levels
Highly organized - demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time

Physical Demands
Ability to lift up to 25 pounds on a regular basis
Able to setup and take down tables, chairs, stages, and other banquet meeting fixtures
Ability to push and pull carts weighing up to 200 pounds
Ability to stand for extended periods of time

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times
his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genet