Supervisor - Atrium Health Hospital Physician Billing Operations Charlotte FT

Regional leader responsible for the operational oversight of Commercial eligibility and other coverage follow-up functions. Directly responsible for adding millions to regional reimbursement by ensuring the team maximizes opportunity by working with commercial payors to ensure payment is received for services provided. Review data entered for self-pay pre-arrival, point of service and program enrollment operations for all encounters in the region that may qualify for Commercial or other coverage opportunities. Support the maintenance and modifications of applicable policies and workflows as needed.

Major Responsibilities

• Oversees day-to-day operations designed to complete eligibility assessments with uninsured patients across pre-arrival and point-of-service workstreams.  Accountable for meeting productivity standards and KPIs.
• ​Accountable for meeting KPIs and performance targets focused on maximizing the success of coverage assistance processes, including but not limited to QA and productivity metrics, goals for gross-self-pay charges converted to Commercial and AR management.  Regularly assesses performance metrics to ensure compliance with workflow expectations and departmental policies.     
• ​Manages cross-functional workflows designed to help reduce length-of-stay and achieve other organizational goals and initiatives.      ​ 
• Contribute to building and developing a highly effective team to provide oversight for staffing, performance management and regulatory support.​ 
• ​​Ensure optimal resource utilization and institute measures that result in greater cost effectiveness and efficiency in operations while ensuring high patient satisfaction.​
• Oversees day-to-day operations to include managing workflows, compliance monitoring, performance management, teammate development and scheduling and administrative functions.   
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale. 
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business. 
• Leads escalated aspects of direct report work to include teammate relation issues, recommending and approving teammate hires, performance evaluations of direct reports, KPI achievement, and patient complaints.

MINIMUM JOB REQUIREMENTS

Education

Bachelor’s Degree

Certification / Registration / License

n/a

Work Experience

Typically, requires 3+ years of experience in revenue cycle operations, preferably in scope with health coverage eligibility and follow-up.  Minimum of 1 years in supervisory role managing staff, reimbursement and receivables management

Knowledge / Skills / Abilities

Demonstrated leadership skills including project management, process improvement, problem-solving, decision making, prioritization, delegation, team building, customer service and conflict resolution. ​​ 

Strong interpersonal, communication and organizational skills. ​ 

Strong background and knowledge in both professional and revenue cycle operations/principles preferred.​ 

​Strong background and knowledge in program management, commercial health plans and regulatory compliance​ 

​​Experience in executing change and results based upon data analytics.​ 

Self-directed, flexible and ability to handle a high degree of pressure with effective time management

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

This position may require travel, therefore, will be exposed to weather and road conditions. ​​ 

Operates all equipment necessary to perform the job.​ 

Exposed to a normal office environment.​ 

Occasionally lifts up to 20lbs