Reports To:
Head of Operations

Direct Reports:
Drivers, Operations Supervisor

Key Stakeholders:
Internal: Engineering Manager, Finance & HR Business Partners, Health & Safety, SLT, Legal, Commercial, Procurement, Customer Service, Trade Union (TU), Fleet

Team

External: Regulatory Bodies (DVSA, HSE, Police), Local Authorities, Cleaning Contractors, Customers, Suppliers

Purpose

Manage the day-to-day operation of bus services to meet customer needs and achieve service and performance targets within budget. Provide effective leadership to operational teams, ensuring safety, compliance, and continuous improvement in service delivery and customer satisfaction. Promote Arriva’s values to foster an inclusive workplace reflective of the communities served.

Main Responsibilities

Health & Safety

• Ensure compliance with the company’s Health & Safety Policy and statutory obligations.
• Promote a culture of shared responsibility for safety.

Customer Service

• Oversee service delivery and maintain relationships with key stakeholders, including local authorities and customers.

People Leadership

• Lead, motivate, and develop teams, ensuring the right skills and capabilities are in place.
• Act as a visible leader, promoting high performance and managing disciplinary matters when needed.

Operational & Financial Management

• Ensure operational compliance and profitability.
• Support budget planning, monitor financial performance, and take corrective actions as necessary.

Continuous Improvement

• Identify and implement operational improvements, drive innovation, and collaborate to share best practices across sites.

Requirements

• Qualified as a Transport Manager on the Operator’s Licence.
• Experience managing operational facilities with P&L responsibility.
• Strong leadership, customer service, and team development skills.
• Experience working with Trade Unions and managing safe, compliant environments.

This job description outlines key duties and may evolve with business needs and personal development.