Customer Service Representative (3 Positions)

Important Notice: Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.

The Arlington County Department of Parks and Recreation is seeking multiple Customer Service Representatives (CSR) to provide customer and facility support at Arlington Mill Community Center, Thomas Jefferson Community Center, and Walter Reed Community Center. The CSRs will be expected to assess customers’ needs and refer to the appropriate program resource and recognize and respond to emergency situations. 

Arlington Mill Community Center features a full-size gymnasium striped for basketball, and pickleball, multi-purpose rooms for various types of programming and meetings, a senior center, a teen lounge, a game room, a fitness room, an Esports Gaming Lounge, two story garage and home to two non-profit agencies. Additionally, the outdoor amenities include a multi-use plaza and a small playground. 

Thomas Jefferson Community Center is a joint-use facility with Arlington Public School that features a large gymnasium area with an indoor track, basketball, volleyball, and pickleball courts; an auxiliary gym area, fitness room, personal training area; free weight room; arts studio; woodshop; large multipurpose room, game room, locker rooms, concession area and stock room. Additionally, outdoor amenities include two synthetic multiuse fields, a small playground, basketball and tennis courts.  

Walter Reed Community Center features meeting rooms, multipurpose rooms, a game room, and a full-size gymnasium, and 55+ Outdoor amenities include a playground, sensory garden, basketball court, and the only dedicated pickleball courts in Arlington County.
 

Specific duties include:

• Providing reception desk assistance to internal and external customers;
• Answering questions regarding facility usage, programs, fees, rules, etc. via phone, in-person, and email;
• Conducting payment transactions via cash, check and credit cards while adhering to the County’s cash handling procedures;
• Using RecTrac system for payments, program registrations, facility reservations, and to run facility reservation reports;
• Setting up/breaking down rooms;
• Assisting staff to ensure the center is open and closed properly; and
• Cleaning of workplace and facility.

The ideal candidate will possess excellent interpersonal skills to explain rules and procedures. 

Minimum Qualifications: 

• High School Diploma, GED or equivalent; and 
• Some experience providing administrative support.

Substitution: Successful completion of college coursework from an accredited college or university may be substituted for the experience requirement.

Desirable: Preference may be given to those with knowledge and experience with one or more of the following:

• Front desk customer service;
• Working in recreation and community center settings;
• Strong knowledge of RecTrac or similar web-based scheduling, registration, and payment system;
• Facility reservation and registration experience; and/or
• Competent skills in using Microsoft Office Suite

SPECIAL REQUIREMENTS

A pre-employment criminal records check will be conducted. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.

ADDITIONAL INFORMATION

Work Hours: Hours for this position can range Monday-Sunday between 6:30 a.m.-10:30 p.m. CSR’s will be expected to start a shift as early as 6:30 a.m. or end as late as 10:30 p.m. Schedules may vary or rotate based on facility operation needs. Must be able to work early mornings, evenings, and weekends and be available holidays on a rotating basis.

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