Head of Procurement Operations and Accounts Payable
TruistAbout the role
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)Please review the following job description:
This role is responsible for driving the continuous improvement and modernization of Procurement and Accounts Payable operations. This role focuses on optimizing end‑to‑end Source‑to‑Contract and Procure‑to‑Pay processes through process redesign, digital enablement, automation, and data‑driven insights.The Director partners closely with Procurement leadership, TD&O, Technology, Data, and Operations teams to translate business needs into scalable solutions that improve efficiency, strengthen controls, enhance user experience, and deliver measurable business value. While digital tools are leveraged where appropriate, the primary emphasis of the role is operational effectiveness, process discipline, regulatory alignment, and sustainable execution within a highly regulated environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Procurement & AP Operations Transformation
• Lead modernization initiatives across sourcing, contracting, buying channels, invoicing, and supplier engagement.
• Design and execute a multi‑year roadmap to simplify procurement and accounts payable processes, reduce manual effort, and improve cycle times.
• Standardize workflows and operating practices to enhance scalability, resiliency, and consistency across the enterprise.
Digital Enablement
• Partner with TD&O and Technology teams to implement digital solutions that improve workflow routing, exception handling, and real‑time status visibility.
• Enhance contract lifecycle management, renewal tracking, document retrieval, and approval workflows through system‑based controls.
• Support the adoption of digital capabilities that improve efficiency, accuracy, and compliance.
Intake‑to‑Pay Orchestration
• Improve the procurement intake experience by strengthening request routing, prioritization, and orchestration.
• Ensure purchasing processes are intuitive, compliant, and transparent for internal stakeholders.
• Reduce dependency on manual support models by improving self‑service capabilities and knowledge access.
Data, Reporting & Insights
• Strengthen procurement data foundations across key objects, including suppliers, contracts, purchase orders, invoices, and receipts.
• Enhance operational reporting, dashboards, and KPIs related to efficiency, compliance, savings, and working capital.
• Translate operational data into actionable insights for Procurement leadership and business partners.
Risk, Controls & Governance
• Ensure procurement modernization efforts align with regulatory requirements, data privacy expectations, , and third‑party governance policies.
• Partner with Risk, Compliance, and Audit teams to maintain strong controls and audit readiness.
• Support governance reviews related to process and system changes impacting procurement operations.
Stakeholder Partnership & Change Management
• Act as a key liaison between Procurement, TD&O, Technology, Data, Operations, and Risk partners.
• Lead change management efforts to drive adoption of new processes and tools.
• Influence senior leaders and business partners to align on priorities, sequencing, and value realization.
QUALIFICATIONS
Required Qualifications:
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