Area Service Delivery Manager- Piedmont Workforce Area (Agency Employees Only)

Title: Area Service Delivery Manager- Piedmont Workforce Area (Agency Employees Only)

State Role Title: Prog Admin Manager II

Hiring Range: Commensurate up to $90,000

Pay Band: 5

Agency: Department of Workforce Development and Advancement

Location: Charlottesville / Piedmont Workforce Area

Agency Website: VirginiaWorks.gov

Recruitment Type: Agency Employee Only - A

Job Duties

Plans and directs the delivery of Virginia Works programs and services in the American Job Centers (AJC) located in the designated Workforce Area. Manages the daily office activities related to program, resource and performance management; staffing and professional development; operations; customer service delivery and relations; technology and equipment; employer outreach and job services; and mandatory reporting. Oversees and ensures implementation of the goals and objectives of the Service Delivery Division, which operationally focuses on helping Virginia's employers connect with the workers that they need to do business. As a key liaison to the business community, promotes agency services and programs; conducts employer outreach and training; makes presentations; recommends process improvements; serves on committees and/or boards; and participates in promotional and education events.

This position is only open to current employees of VA Works (please note contracted staff are not VA Works employees) and is located in the Piedmont Workforce / Charlottesville area. The selected candidate may reside anywhere within the service area and office location will depend upon local office availability closest to the successful candidate. This is not a remote-work position, and extensive travel within the service area is required.

Minimum Qualifications

• Knowledge of employment, workforce and job services; management principles and practices; quality assurance standards; the relevant business community and economic indicators; and service delivery models.
• Strong interpersonal, leadership, decision making, program management and evaluation, administrative, facilitation, team building, operations planning, and computer skills (e.g., MS Office Professional).
• Demonstrated ability to manage daily operations of multiple offices and administrative functions (budget, procurement, IT, facilities and HR); resolve complex problems; conduct training and make presentations; contribute to a team environment; manage a successful team of professionals with varied backgrounds and areas of expertise; build and maintain positive working relationships and partnerships internal and external to the agency; implement policies and procedures; collect, analyze and report data; and serve as a liaison to state and local business officials, customers, the public, the media, etc.

Additional Considerations

• Comprehensive knowledge of employment service issues related to Wagner-Peyser and the Workforce Innovation and Opportunities Act of 2016; state and federal requirements related to workforce services programs; governmental operations; and unemployment insurance programs.
• Experience working as an office manager and/or managing statewide, regional and/or district workforce programs and administrative operations.
• Certified Workforce Development Professional (CWDP) or related certification.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Virginia Works (DWDA) is committed to upholding our values in our employment opportunities across the Commonwealth to people from all backgrounds, including all races, ethnicities, genders, and abilities.

The Department of Workforce Development and Advancement is an Equal Opportunity Employer/Program, and a Virginia Values Veterans certified employer. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

The selected candidate must successfully pass a comprehensive background check including an FBI fingerprint background investigation.

Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and résumés will not be accepted.

Applications are not accepted after the recruitment closing date.