Personal Banking Manager

Description

SUMMARY 

The Personal Banking Manager (PBM) is responsible for all aspects of the day-to-day branch operation in accordance to South Shore Bank’s policies and procedures.  The PBM ensures the security of the office by following regulatory and safety guidelines. Generates new business through internal sales efforts by educating and cross selling products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Provide a complete range of client services to include; open new accounts, accept/process loan requests and resolve complex banking problems for clients.
• Responsible for scheduling and staffing.
• Professionally handle incoming requests from clients and ensure that issues are resolved both promptly and thoroughly.
• Thoroughly and efficiently gather client information, access and fulfill client needs.
• Maintain a balance between company policy and client benefit in decision making. Handle issues in the best interest of both client and company.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the client’s experience. 
• Prepare and complete all necessary paperwork relating to new accounts and loans. 
• Participate in the bank’s sales efforts by promoting and explaining bank products and services. 
• Interview and recommend applicants for new hires.
• Coach/mentor/motive employees on Performance Improvement Plans.
• Motivate, coach, and develop staff in both operations and sales.
• Increase consumer awareness of the technology available to them through our products and services.
• Educate clients on the use of technology and provide instruction and /or demonstration on how to properly use the technology for their benefit.
• Maintain a well-developed working knowledge of the complete line of products, services and technology offered by the bank.
• Perform teller duties as needed, meeting standards and expectations to that position relating to Over/Shorts policy.
• Follow security procedures and ensure that cash/items are maintained in a secure fashion.
• Involved in branch activities, i.e. client service, teller duties, safe deposit and branch settlement.
• Ensure policies and procedures are being followed by the staff.
• Understand and ensure proper documentation for regulatory agencies.
• Review logs and procedures for accuracy and consistency.
• Respond to audit reviews and complete branch monthly audit reports.
• Complete monthly budget response reports.
• Conduct weekly updates on security/safety/transactional/sales issues.
• Assign appropriate work tasks to subordinates.
• Train subordinates in bank jobs related to the branch.
• Maintain harmony among staff and resolves interpersonal problems.
• Identify and pursue opportunities to increase operational effectiveness.
• Oversee prioritization of assignments for successful completion.
• Portray a professional image and act as a role model to employees.
• Demonstrate the ability to keep technical skills current in order to effectively perform the required duties of the position.
• Perform annual employee performance appraisals.
• Conduct Daily, weekly/monthly education and/or training sessions with the staff.
• Participate in training or bank sponsored community events that may occur after normal work hours.
• Complete monthly DASHBOARD – report summary.
• Complete all internal Bank training as assigned and required.
• Adhere to the Bank’s privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information.
• Exhibit the ability and desire to embrace and enhance the Bank culture.

Consider this description to be the foundation of your job, not its boundaries.  Expect to participate in internal and external training sessions and activities not described here which enhance the quality of service to the client.

SECONDARY DUTIES.

Enroll in and support continuing education and industry classes for themselves and subordinates.

SUPERVISORY RESPONSIBILITIES

Supervision of Senior Personal Banking Advisors, Personal Banking Advisors and seasonal tellers as designated for their branch.

CERTIFICATES/LICENSES

Maintains satisfactory NMLS registration under the regulations of the SAFE Act. 

Requirements

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Re