Account Representative

Orbia Advance Corporation is a Purpose-led company with big aspirations. We are out to advance life around the world while maximizing value to our shareholders, customers and employees. The Company is passionate about the topics that define how people will live and thrive tomorrow: the future of cities, buildings, agriculture, and materials. Orbia Advance Corporation has five business groups which offer innovative solutions across multiple industries including building and infrastructure, data communications, chemicals and more. In 2018, Orbia Advance Corporation bought a majority stake in Israeli-based Netafim, the world’s leader in drip irrigation, and is helping the world ‘grow more with less’ as it helps to solve food and water scarcity. Orbia Advance Corporation has operations in 41 countries with more than 22,000 employees.

We started as a producer of commodities and have evolved to become a provider of innovative solutions that address the global issues of rapid urbanization, water and food scarcity, and a growing and aging population. We’re already a global leader in Polymers, Fluor, Building & Infrastructure, Datacom, and Precision Irrigation. We have embarked on a CEO-led transformation, as part of our journey to become a truly purpose-led, future fit company.

 

THIS POSITION IS A REMOTE ROLE

 

Dura-Line is committed to Advancing the World together! Our innovative & globally-led company is seeking a self-driven Account Representative who can work remotely in the US to support our sales manager and our clients. If you enjoy working with clients, are resourceful, enjoy staying busy, and multitasking then this job is for you!

 

In this EXCITING role, you will be responsible for managing multiple accounts/clients from the initial quote and order processing, through the release for shipment. This is a critical role where you will make decisions using independent judgment and direction from Sales Management on various issues relative to pricing and customer satisfaction. We will invest in your abilities and train you on our products and solutions so you can become the subject matter expert and feel empowered to help clients by providing them with outstanding customer service.

 

This is not a typical call center position! Having a customer-focused mindset is imperative for this role. You will be the main point of contact for our clients and answer inquiries while providing them with pricing quotes and resolving any issues they might have. As an Account Representative, you will be responsible for data entry, processing customer orders, tracking the order, and performing necessary follow-ups to ensure the order is released for shipment.

 

Communication and teamwork are vital to this role! You will interact with customers on any deviation in the delivery process, complete reports for management and executives, and interact with scheduling, manufacturing, shipping, and finance departments. There will be a lot of system tracking in SAP to monitor account sales activity and determine the course of action based on demand.

 

In this busy and fast-paced role, you will review, interpret, and prepare customer purchase orders for data entry, ensuring that customer requirements can be met, reviewed, adjusted, and verify sales representative commission on all orders and reports.

 

Key Responsibilities:

 

• Communicate regularly with customers – addressing concerns and keeping track of open orders for on-time shipments, communicating any deviations, perform necessary follow-up and release order for shipment.
• Answer customer’s inquiries, prepare/review customer purchase orders, enter customer orders into SAP, determine pricing, provide quotes and resolve pricing discrepancies.
• Monitor and communicate with the sales team, accounts sales activity, review/adjust/verify sales rep commission on all orders and reports.
• Selling additional products and services to existing clients
• Collaborates with multiple departments to better serve clients’ needs – such as accounting, marketing, production, sales and shipping
• Maintaining records for client accounts and auditing them regularly.

 

What else are we looking for?

 

• 3 years of customer service or account management experience where you had to problem-solve issues for clients, handle quoting, pricing, order tracking, shipment delivery, and provide outstanding customer service
• Strong computer proficiency in Microsoft tools (Word, Excel, Outlook) as you will be entering data in SAP; if you h